Thank you Stefan,
Sorry I did not include that bit of information.
Here it is, this is what's presented if I click on "View problem details"--
The above makes absolutely no sense to me, perhaps you can help me identify what's causing this?
Once again, Google search indicates the game works in Intel HD graphics 5500, this looks like a problem specific to my laptop, not an Intel problem..
Thank you Stefan.
I sent them an email, and they replied the game has not been tested officially on Intel graphics. They don't have official support for Intel graphics and attempting to run it on HD5500 might result in unpredictable behavior. They recommended I should not try to change default Nvidia settings, as the game has been optimized to run on Nvidia cards and the best possible settings are auto-applied by the "GeForce Experience" companion software that comes bundled with the GTX driver.
So I guess this is case closed on HD5500, the game manufacturer is claiming they don't support HD5500 (although strangely I can find youtube videos of people claiming to play the game on HD5500)