3 Replies Latest reply on Jan 27, 2016 5:53 AM by dariusz.wittek@intel.com

    There is no video display when KVM remote desktop control to HP-Z230 via Intel AMT, but mouse keyboard work.

    Windom

      There is no video display when KVM remote control to HP-Z230 via Intel AMT, but keyboard nd mouse are working well.

       

      It will see a red-yellow frame and a remote control ICON in the upper right orner in HP-Z230's monitor when remote desktop control start in client,

      and the keyboard and mouse are working well in the remote control client, ut no video.

       

      VNC Viewer information show Requested encoding: ZRLE, Last-used ncoding: Raw, when connect with HP Z230.

       

      Other PC(HP Elitebook 9470) with the same setting work well. The VNC Viewer nformation show: Requested encoding: ZRLE, Last-used encoding: ZRLE.

       

      It's the same problem with 0x8086210E: Internal KVM failure

       

      who can help me?