3 Replies Latest reply on Dec 14, 2015 11:34 AM by mikec_intel

    DCCP847DYE loss of HDMI signal

    Bikeman

      Have a problem with the latest video driver (15.28.24.4229) for this machine (actually 2 of them) with Win 7/8/10 fresh installs.  As soon as the driver is installed, I get a message that the HDMI has lost connection. One cannot stop the installation of the driver in Win 10 even after turning off Update Hardware Drivers is selected. All other drivers and BIOS have been installed first, graphics is last.

       

      Going back to the stock Microsoft VGA driver works OK, but not correct.

       

      How about posting an updated driver?

       

      -Jeff

        • 1. Re: DCCP847DYE loss of HDMI signal
          mikec_intel

          Hi Bikeman,

           

          I understand your situation; however, Intel® NUC Kit DCCP847DYE is not fully compatible with Windows® 10. The drivers are going to be provided with Windows® 10 update utility only.

           

          Please, erase the current graphics driver from your computer, restart the system and run Windows® 10 update utility, the application will give you the best drivers for your device.

           

          Regards,
          Mike C

          • 2. Re: DCCP847DYE loss of HDMI signal
            Bikeman

            Mike,

             

            I guess I wasn't clear enough, this happens with all 3 OS'.  Machine had Win 7 on it and came in for repair for a black screen.  We reloaded Win 7 and then we installed the Win 7 graphics driver from your website and the screen went black with a message from the monitor saying the HDMI signal loss.

             

            As a test we tried Win 8 and the same happened.

             

            So we tried Win 10, Intel doesn't have a graphics driver listed for the device for Win 10, as  soon as Windows Update proceeded, your driver was downloaded from WU (we had selected not to update Hardware drivers in Win 10, but it did anyway) and installed.  As soon as the install proceeded, the screen went black with the HDMI loss of signal.

             

            We rolled back the driver to the stock MS VGA and have erased the driver, but WU keeps re-installing it, again after having told Win 10 not to install hardware drivers. So that every time we re-start the machine, we have to F8 | Safe Mode | rollback and delete the driver | restart the machine until the WU runs again.

             

            Again we have two customer's machine doing this.  Looking at the Forum, there are quite a few similar issues across all NUC's.  This is using a HDMI to HDMI cable, changing ports on the NUC doesn't help.

             

            Thanks,

            -Jeff

            • 3. Re: DCCP847DYE loss of HDMI signal
              mikec_intel

              Hi Bikeman,

               

              Please double check if you are already using the latest BIOS 0058. Then, install the latest Chipset and Management Engine drivers from our website. Finally, test the behavior of the video. Run Windows® 10 update utility.

              Drivers & Software

               

              If you have Windows® 7, make sure you are downloading the correct version. The options are 32 and 64bit.

              Download Graphics: Intel® HD Graphics Driver for Intel® NUC

               

              Regards,
              Mike C