4 Replies Latest reply on Dec 10, 2015 11:21 AM by EstebanC_Intel

    "Disk surprise removed" event, Windows 10, Intel RAID 1 volume

    Sinbad

      Hi

      Lately, my D: drive (An intel RAID 1 volume holding all my user data, profiles etc) has been disappearing randomly from my system. Windows event log reports "Disk 0 was surprise removed"

      A reboot brings the volume back, but it's impossible to save any work prior to the reboot.

      All latest windows 10 64bit patches/updates are installed.

      MSI Gaming 3 motherboard.

       

      Not sure where to find driver versions etc?

       

      Not sure if any of this is helpful?

      D:\Users\micro>systeminfo

       

       

      Host Name:                 DESKTOP

      OS Name:                   Microsoft Windows 10 Pro

      OS Version:                10.0.10586 N/A Build 10586

      OS Manufacturer:           Microsoft Corporation

      OS Configuration:          Standalone Workstation

      OS Build Type:             Multiprocessor Free

      Registered Owner:          steven

      Registered Organization:

      Product ID:              xxx

      Original Install Date:     11/13/2015, 4:42:11 PM

      System Boot Time:          12/7/2015, 9:17:11 PM

      System Manufacturer:       MSI

      System Model:              MS-7918

      System Type:               x64-based PC

      Processor(s):              1 Processor(s) Installed.

                                 [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3200 Mhz

      BIOS Version:              American Megatrends Inc. V1.9, 5/28/2015

      Windows Directory:         C:\WINDOWS

      System Directory:          C:\WINDOWS\system32

      Boot Device:               \Device\HarddiskVolume3

      System Locale:             en-us;English (United States)

      Input Locale:              en-us;English (United States)

      Time Zone:                 (UTC+02:00) Harare, Pretoria

      Total Physical Memory:     16,317 MB

      Available Physical Memory: 12,724 MB

      Virtual Memory: Max Size:  16,317 MB

      Virtual Memory: Available: 11,729 MB

      Virtual Memory: In Use:    4,588 MB

      Page File Location(s):     N/A

      Domain:                    WORKGROUP

      Logon Server:              \\MicrosoftAccount

      Hotfix(s):                 5 Hotfix(s) Installed.

                                 [01]: KB3103688

                                 [02]: KB3105211

                                 [03]: KB3116908

                                 [04]: KB3118754

                                 [05]: KB3120677

       

                                 

      Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                                 Virtualization Enabled In Firmware: Yes

                                 Second Level Address Translation: Yes

                                 Data Execution Prevention Available: Yes

       

       

      D:\Users\micro>

       

      Thanks in advance

      Steven