3 Replies Latest reply on Jan 7, 2016 8:56 AM by Amy_Intel

    HDMI handshake fails on NUC5i7RYH

    coleslawesome

      Hello,

       

      I have the following setup:

      • Samsung LN46a850 TV
      • Intel NUC NUC5i7RYH (Windows 10 x64)
        • BIOS: 0350
        • Video Drivers: 15.40.10.4300 (Intel Graphics Control Panel indicates version 20.19.15.4300)

       

      Issue:

      When changing input sources on the TV and then coming back to the NUC's HDMI source, a black screen appears and at times will have the "white snow" effect displayed on the TV. This problem is intermittent.

       

      The only way to regain a signal are the following options:

      • Reboot the NUC
      • Turn off and then turn on the TV
      • Unplug and then replug the HDMI cable

       

      I've read through a few forum posts and it seems some other NUC models are suffering from the same HDMI sync/handshake problem. Any suggestions would be greatly appreciated, perhaps a revised driver or BIOS is required?