3 Replies Latest reply on Dec 10, 2015 11:13 AM by Amy_Intel

    igfx Tray has stopped working

    Joel78

      Hello,

       

      I have had an ongoing problem for a month or so now.Every time I boot my laptop I receive error messages that igfx Tray has stopped working.

       

      I have been searching high and low for a fix to this problem with no success.

       

      The first error message gives this information:

       

      Problem signature:
        Problem Event Name:    APPCRASH
        Application Name:    igfxTray.exe
        Application Version:    6.15.10.3574
        Application Timestamp:    535821b3
        Fault Module Name:    combase.dll
        Fault Module Version:    6.3.9600.17415
        Fault Module Timestamp:    545044f9
        Exception Code:    c0000005
        Exception Offset:    00000000000394ca
        OS Version:    6.3.9600.2.0.0.256.48
        Locale ID:    2057
        Additional Information 1:    aea8
        Additional Information 2:    aea8a8267e5e6cdfc01edf288d1b6fdb
        Additional Information 3:    13d3
        Additional Information 4:    13d3a2376008e0be27ba97f1cee11d62

       

      The second message gives this information:

       

      igfxTray.exe - Application Error

      The instruction at 0x5e7794ca referenced memory at 0xa9432570. The memory could not be read.

      Click OK to terminate the program.

       

      I have run the Intel Driver Update Utility several times with admin privileges which says it does not find any drivers.

      I have also tried to manually install the correct graphics driver only to be told it is not compatible with my system.

       

      My laptop details are:

      Dell XPS 15 with Windows 8.1 Pro 64-bit
      Intel Core i7-4712HQ CPU 2.30 GHz
      16 gig RAM

      NVIDIA GeForce GT 750M (with updated driver)

       

      I would love to get this annoying problem solved so thank you to anyone who can give me some advice.