1 Reply Latest reply on Dec 3, 2015 6:02 PM by jonathan_intel

    P3600 with erroe

    BillGuthrie

      I believe my P3600 has failed, could someone please tell me if it is still in warranty and if I can do an RMA?  It is approaching one year since purchase.  The output of the 'isdct show' command is below containing the part and serial number and also one of the indications of failure (*BAD_CONTEXT_1052 DF).

      C:\isdct>isdct show -intelssd 0

      - IntelSSD Index 0 -

      Bootloader: 8B1B0129

      DevicePath: \\\\.\\SCSI1:

      DeviceStatus: *BAD_CONTEXT_1052 DF

      Firmware: 8DV10100

      FirmwareUpdateAvailable: Firmware=8DV10131 Bootloader=8B1B012E

      Index: 0

      ProductFamily: Intel SSD DC P3600 Series

      ModelNumber: INTEL SSDPEDME800G4

      SerialNumber: CVMD4345003Q800BGN

       

      The LED status is:

      LED 4 (green) is lit - 'Solid green when drive is healthy'

      LED 2 (red) is lit   - 'Solid red if drive is in disabled logical mode'

       

      The output of some additional probing is here:

      C:\isdct>isdct show -a -intelssd 0

      - IntelSSD Index 0 -

      AggregationThreshold: Selected drive is in a disable logical state.

      Aggregation Time: Selected drive is in a disable logical state.

      ArbitrationBurst: Selected drive is in a disable logical state.

      AsynchronousEventConfiguration: Selected drive is in a disable logical state.

      Bootloader: 8B1B0129

      DevicePath: \\\\.\\SCSI1:

      DeviceStatus: *BAD_CONTEXT_1052 DF

      EnduranceAnalyzer: Selected drive is in a disable logical state.

      ErrorString: *BAD_CONTEXT_1052 DF

      Firmware: 8DV10100

      FirmwareUpdateAvailable: Firmware=8DV10131 Bootloader=8B1B012E

      HighPriorityWeightArbitration: Selected drive is in a disable logical state.

      Index: 0

      IOCompletionQueuesRequested: Selected drive is in a disable logical state.

      IOSubmissionQueuesRequested: Selected drive is in a disable logical state.

      LowPriorityWeightArbitration: Selected drive is in a disable logical state.

      ProductFamily: Intel SSD DC P3600 Series

      MediumPriorityWeightArbitration: Selected drive is in a disable logical state.

      ModelNumber: INTEL SSDPEDME800G4

      NativeMaxLBA: Selected drive is in a disable logical state.

      NumErrorLogPageEntries: 63

      NVMePowerState: Selected drive is in a disable logical state.

      PCILinkGenSpeed: 3

      PCILinkWidth: 4

      PhysicalSize: 0

      PowerGovernorMode: Selected drive is in a disable logical state.

      RAIDMember: False

      SectorSize: 512

      SerialNumber: CVMD4345003Q800BGN

      SystemTrimEnabled: True

      TempThreshold: Selected drive is in a disable logical state.

      TimeLimitedErrorRecovery: Selected drive is in a disable logical state.

      TrimSupported: True

      WriteAtomicityDisableNormal: Selected drive is in a disable logical state.

       

       

      isdct dump -intelssd 0 datatype=identify

      Error: Identify device command failed.

       

       

      C:\isdct>isdct load -intelssd 0

      WARNING! You have selected to update the drives firmware!

      Proceed with the update? (Y|N): y

      Updating firmware...

      Error: Firmware update failed.

       

      Thanks