5 Replies Latest reply on Dec 15, 2015 7:26 AM by ivanu_intel

    NUC D54250WYK DisplayPort - Sleep problem

    santricity

      Hello,

      I have a problem with NUC D54250WYK properly sleeping and waking up. My NUC is connected to the monitor through DisplayPort. I have the following power settings set on my x64 Windows 10:

      1. Balanced power plan

      2. Turn off the display - 10 minutes

      3. Put the computer to sleep - 20 minutes

       

      Some of Advanced power options:

      1. Turn off hard disk - never

      2. Hibernate after - never

       

      BIOS version:      0041 (Latest)

      Chipset drivers:   10.1.1.9 (Latest)

      VGA drivers:       15.40.10.4300 (Latest)

       

      Intel Ready Mode enabled in BIOS (but it does not really matter if it's enabled or not), IRM software installed in Windows.

       

      And here is the problem:

      While the monitor is turned on and the NUC falls asleep, then it's possible to wake him up without any problem. When the LCD is turned off and NUC goes to the sleep mode, it is possible to wake him up (the power blue diode stops blinking, pressing Capslock will turn the capslock diode on), but nothing is displayed on the monitor. Actually I get the 'Displayport no signal' message on my Asus monitor. I've recently updated BIOS and all drivers and did some experiments with Intel Ready Mode, but it didn't help to solve this problem. I also had the similar issue on Windows 7, but it was more random. Sometimes I was able to wake NUC up when the LCD was turned off, sometimes I had the same issue. With Windows 10 installed it's always like that.

       

      How can be that fixed?

      Thanks in advance for advance for any hints.

        • 1. Re: NUC D54250WYK DisplayPort - Sleep problem
          ivanu_intel

          Hello santricity,

           

          It took me some time to come around to this post and to be able to test the sleep mode.

           

          After I have tried to replicate this issue and I did not experience the same behavior.

           

          If I understand correctly you turn off the monitor and the NUC goes to sleep and then when you try to wake it up it does not wake up anymore.

           

          I have it set up like you do.

          1. Turn off the display - 1 minute
          2. Put the computer to sleep - 1 minute

           

          Power options:

          1. Turn off hard disk - never
          2. Hibernate after - never

           

          I attempted several times to do it and it wakes up ok. I have Windows up to date as well.

           

          Could you please post the Intel® Graphics Driver Report?

           

          You can check how to do it here:

          Graphics Drivers — Intel® Graphics Driver Report

           

          Thanks,

          • 2. Re: NUC D54250WYK DisplayPort - Sleep problem
            santricity

            Hi ivanu,

             

            When I turn off the monitor and the NUC goes to sleep then the computer wakes up (Power led stops flashing, HDD led starts blinking), but there is no VGA signal on monitor. When I don't turn off the monitor everything works normally.

             

            Here is the report from today:

             

            Intel(R) HD Graphics 5000

             

            Report Date: Thursday, December 10, 2015

            Report Time [hh:mm:ss]: 3:30:01 PM

            Driver Version: 20.19.15.4300

            Operating System: Windows* 10 Home(10.0.10240)

            Default Language: English (United States)

            Physical Memory: 3992 MB

            Vendor ID: 8086

            Device ID: 0A26

            Device Revision: 09

            Video BIOS: 2180.0

            Current Resolution: 2560 x 1440

             

            Processor: Intel(R) Core(TM) i5-4250U CPU @ 1.30GHz

            Processor Speed: 1896 MHz

            Processor Graphics in Use: Intel(R) HD Graphics 5000

            Shader Version: 5.0

            OpenGL* Version: 4.3

            OpenCL* Version: 1.2

             

            * Microsoft DirectX* *

            Runtime Version: 12.0

            Hardware-Supported Version: 11.1

             

            * Devices connected to the Graphics Accelerator *

             

            Active Displays: 1

             

            * Digital Display *

             

            Display Type: Digital

            Serial Number: E3LMTF171822

            DDC2 Protocol: Supported

            Gamma: 2.2

            Connector Type: DisplayPort

            Device Type: DisplayPort

             

            Maximum Image Size

            Horizontal Size: 23.62 inches

            Vertical Size: 13.39 inches

             

            Supported Modes

            640 x 480 (60p Hz)

            640 x 480 (67p Hz)

            640 x 480 (75p Hz)

            720 x 400 (70p Hz)

            720 x 480 (60p Hz)

            720 x 576 (50p Hz)

            800 x 600 (56p Hz)

            800 x 600 (60p Hz)

            800 x 600 (72p Hz)

            800 x 600 (75p Hz)

            832 x 624 (75p Hz)

            1024 x 768 (70p Hz)

            1024 x 768 (60p Hz)

            1024 x 768 (75p Hz)

            1152 x 864 (75p Hz)

            1280 x 1024 (75p Hz)

            1280 x 720 (50p Hz)

            1280 x 800 (60p Hz)

            1280 x 1024 (60p Hz)

            1280 x 960 (60p Hz)

            1280 x 720 (60p Hz)

            1440 x 576 (50p Hz)

            1440 x 480 (60p Hz)

            1440 x 900 (60p Hz)

            1680 x 1050 (60p Hz)

            1920 x 1080 (60p Hz)

            1920 x 1080 (50i Hz)

            1920 x 1080 (60i Hz)

            1920 x 1080 (50p Hz)

            2560 x 1440 (60p Hz)

             

            Power Management Support

            Active Off Mode: Supported

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 04 69 A3 27 2E 9F 02 00

            0E 18 01 04 A5 3C 22 78 3A A5 95 AA 54 4F A1 26

            0A 50 54 B7 EF 00 D1 C0 B3 00 95 00 81 80 81 40

            81 00 81 C0 71 4F 56 5E 00 A0 A0 A0 29 50 30 20

            35 00 55 50 21 00 00 1A 00 00 00 FF 00 45 33 4C

            4D 54 46 31 37 31 38 32 32 0A 00 00 00 FD 00 18

            4C 18 63 1E 04 11 01 40 F8 38 F0 3C 00 00 00 FC

            00 41 53 55 53 20 50 42 32 37 38 0A 20 20 01 84

             

            02 03 22 71 4F 01 02 03 11 12 13 04 14 05 1F 90

            0E 0F 1D 1E 23 09 17 07 83 01 00 00 65 6E 0C 00

            10 00 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 55 50

            21 00 00 18 01 1D 00 72 51 D0 1E 20 6E 28 55 00

            55 50 21 00 00 1E 01 1D 00 BC 52 D0 1E 20 B8 28

            55 40 55 50 21 00 00 1E 8C 0A D0 90 20 40 31 20

            0C 40 55 00 55 50 21 00 00 18 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 96

             

            * Other names and brands are the property of their respective owners.

            • 3. Re: NUC D54250WYK DisplayPort - Sleep problem
              ivanu_intel

              Are you using any adapters? I’m asking because you’re saying that there is no VGA signal on monitor, and the unit has only mini DP and Mini-HDMI.

               

              If you are using an adapter, have you try straight connection from mi HDMI to HDMI or displayport to displayport?

               

              Thanks,

               

              Ivan

              • 4. Re: NUC D54250WYK DisplayPort - Sleep problem
                santricity

                Sorry for that, I meant video signal. I don't use any adapters, I connect monitor straight to the mini DP port.

                • 5. Re: NUC D54250WYK DisplayPort - Sleep problem
                  ivanu_intel

                  Hi santricity,

                   

                  I set up an Intel D54250WYK and from my end I did not experience this problem, I turned off the monitor when the unit went to sleep and the result was normal, I had to press the keyboard in order to wake up unit as normal and I got signal on the monitor.

                   

                  Does this happen when the unit has been slept for a long period of time or just after you turn of the monitor?

                   

                  Try updating all of the drivers from the download center and make sure Windows is up to date.

                   

                   

                  Regards!

                   

                  Ivan