Thank you for joining the Intel communities.
I downloaded the driver to see if I get the same result with this driver but I did not have any problem installing the Nuvoton* Consumer Infrared (CIR).
I’m using the latest BIOS version 0350 and also I have Windows up to date and every driver installed in this system.
Please try downloading the driver again from this website:
I will try this. However, just to clarify. I was running BIOS 350 but had to go back to BIOS 249 which I'm running now.
Just to let everyone know. I got my NUC replaced and now everything is working fine. Either I had a broken Intel NUC or that the BIOS updating/reverting made something fail. Last BIOS I tried was 350 and there are newer versions available and maybe those would have fixed the problem but I got mine replaced before Intel released those versions.
I’m sorry that you had to replace the unit but I’m glad that your issue has been resolved and we really appreciate that you have shared the information with us.
Has anyone else experienced this? Or have a solution besides returning the unit (I may not have that option)?
Follow this process:
- Upgrade to the latest BIOS. I recommend that you do so using the Recovery Method (documented here: Intel NUC BIOS Recovery Update Instructions).
- On subsequent boot, use F2 to enter BIOS Setup (Visual BIOS).
- Use F9 key to have BIOS Configuration set to defaults.
- Make only those changes to the BIOS configuration that are absolutely necessary for you to boot (boot order, UEFI configuration, etc.).
- Exit from BIOS Setup saving the BIOS configuration.
- Boot into Windows.
- Uninstall the CIR driver.
- Do a Shutdown-Reboot.
- Install the CIR driver using the appropriate package downloaded from the Download Center.
This should result in the driver installing properly...
Hope this helps,
Wow...quite the ordeal! Thank-you for getting back to me so fast and with such a detailed reply. I'll give it a try as soon as I can.
Updated bios did the trick!