Hi Intel Community,
I have had windows 10 on my laptop for a while now and it has been working great for me. I had recently downloaded and updated to version 1511.
After the update finished, my computer restarted and the screen stayed black. I waited for a long time and the screen was not showing anything. I noticed the fingerprint reader LED was blinking meaning i can use it to log in. I logged in and was able to hear some sounds. Surprisingly, my first thought was to disable the Intel driver. To do this, I used Teamviewer on a different computer to log in and see things on a different screen. After that, I was able to see everything on the screen.
I believe there is some kind of issue with the version 1511 of Windows 10 and the Intel display driver.
I have tried downloading the latest driver from Intel's website and that still didn't work.
If it helps, here are some of my specs:
Intel core i7 3632QM processor with Intel HD 4000
8 GB RAM
nVidia gt 635m GPU
Also, my nvidia gpu isn't working anymore because I believe it is controlled by the Intel driver.
Is there any fix or workaround for this issue? Thanks
We have received reports about this Windows® 10 version causing issues on several systems, refer to this forum Issue with Windows 10 Autumn Update. At this point you could try to using the Last Known Good Configuration, check this link Using Last Known Good Configuration - Windows Help.