4 Replies Latest reply on Dec 10, 2015 11:14 AM by lhill

    Problem with Remote KeyBoard and NUC

    ChrisPi

      On Ipod my native Azerty keyboard  works like an Qwerty ( press A it gives Q)  and when I switch to the non native the Qwerty appears but it works like an Azerty (Press Q it gives A).

      It's just impossible to use it.

        • 1. Re: Problem with Remote KeyBoard and NUC
          lhill

          Hi ChrisPi,

           

          I can check with engineering on this - they'll likely want to be sure they can reproduce the problem (gotta do that before they'll be able to find the fix), so if you can provide me with the following information, it would be most helpful:

           

          Mobile App information

          • Mobile App version:
          • Make/model of the mobile device:
          • Android or IOS version:

           

          Host App information

          • Make/model of the computer the Host App is installed on:
          • Windows version (including 32-bit or 64-bit):
          • Windows language:

           

          Regards,

          Lois

          Intel Customer Support

          • 2. Re: Problem with Remote KeyBoard and NUC
            lhill

            Hi again,

             

            Have you had a chance to gather this additional information?

             

            Thanks.

            Lois

            • 3. Re: Problem with Remote KeyBoard and NUC
              ChrisPi

              So here the answers:

               

              Mobile App information

              • Mobile App version:last Intel Remote Keyboard version (recently installed) can't see version
              • Make/model of the mobile device: IPOD 4
              • Android or IOS version:IOS 7.1.2

              Host App information

              • Make/model of the computer the Host App is installed on: Intel  NUC5PGHYHR (brand new)
              • Windows version (including 32-bit or 64-bit): Windows 10 Family version 1511 system 10586.14 processeur x64
              • Windows language: French

               

              Regards,

              Christian

              • 4. Re: Problem with Remote KeyBoard and NUC
                lhill

                Thank you. I have submitted this information to our engineering team for investigation.