3 Replies Latest reply on Dec 11, 2015 1:11 PM by jonathan_intel

    No Bluetooth and computer does not shutdown.

    nanonano

      Hello!


      My computer is ASUS Zenbook with Intel's bluetooth adapter: Intel® Dual Band Wireless-AC 7260 Plus Bluetooth*

       

      I updated my computer to the latest Windows 10 build 10586.11 where bluetooth drivers seems to be broken. The device manager reports error: "Windows has stopped this device because it has reported problems. (Code 43)"

       

      Also, now my computer doesn't always shut down , display and keyboard lights will turn off, but power and fans are still running and I must force shut down by long pressing the power button.

       

      I have tried the built in drivers in Windows 10 10586 and the latest drivers from Intel's site:

      Download Intel® PROSet/Wireless Software for Windows® 10

      Download Intel® PROSet/Wireless Software for Bluetooth® Technology for Windows® 10 64-bit


      I can get Bluetooth working after uninstalling and reinstalling drivers (any version works), but only temporary, since after the next shutdown/reboot the same error message remains.

       

       

      FileDownloadHandler.ashx?fid=f1c603ae-a69b-4646-8522-e3cf554bf7f8

      FileDownloadHandler.ashx?fid=d3136f58-d26d-4cab-932c-64756858bf57


        • 1. Re: No Bluetooth and computer does not shutdown.
          jonathan_intel

          Hello nanonano,

           

          In this case, we advise you to try a clean installation of the Bluetooth drivers.

           

          Please follow these instructions to manually remove the previous drivers, then install the current versions. Try using the ones from the PC manufacturer first:

           

          1. As first option, you should obtain the WiFi and Bluetooth drivers from the Computer Manufacturer Support Site. The drivers available in Intel Download Center are generic versions and can be used as second option.
          2. Alternatively, download for Intel® PROSet/Wireless Software for Bluetooth® technology for MS Windows® 10 64-bit (WP), version 17.1.1531.1764.
          3. Go to Control Panel - Programs and Features and Uninstall "Intel® PROSet/Wireless Software for Bluetooth® technology", if it is installed. Uninstall any patch first, then any other version that may have remained). When prompted, choose the option to "Discard settings".
          4. In Control Panel, Device Manager, Bluetooth Radios, right click on the Intel® Wireless Bluetooth® and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".
          5. Reboot the PC or scan for hardware changes, check device manager again and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
          6. Install the Intel® PROSet/Wireless Software for Bluetooth® technology downloaded before.

          • 2. Re: No Bluetooth and computer does not shutdown.
            nanonano

            Thanks, this driver version 17.1.1531.1764 works!

             

             

            For your information, the latest version 17.1.1532.1814 available online didn't work, no matter how many times I tried and reinstalled everything, including Windows.

             

            And if you have any collaboration with Microsoft, let them know that the built-in driver in Windows 10 1511 is also bad, producing the same error as the latest driver.

             

             

            Ps. There are no Windows 10 drivers from the computer manufacturer.

            • 3. Re: No Bluetooth and computer does not shutdown.
              jonathan_intel

              Hello nanonano,

               

              I am glad to know we were able to help, and that the issue is resolved. We appreciate your feedback and we are sure it will be useful for other users.