Thank you for contacting the Intel Communities.
I understand that you are experiencing some slowness with files transfer from your internal SSD to an external HDD.
I have some settings for you to check that may be affecting this.
1. Power settings for USB, make sure the "USB selective suspend setting" is disabled.
2. Access BIOS and go to Advanced>Devices>USB and make sure that "xHCI mode" is enabled.
Also, here you can find some troubleshooting steps you can perform:
1. Test the transfer speed in the different USB ports of your NUC.
2. Perform a health test in your internal SSD, that may be the issue.
3. Test the status of your external HDD also, to discard it as the issue.
Some Helpful links below:
Health tests for your SSD
Please check these settings and perform the tests to see if the problem is still present.
I will check the settings later of the USB and BIOS later today.
regarding the other steps:
1. Tried different port - same results.
2. Done - No issues found.
3. Done - No issues found
All components are new NUC/SSDs/External HDD.
Also, as I mentioned earlier in the post, I don't experience that problem while transferring files from my laptop which is using the same SSD (both SSDs were actually bought together). It only appears while transferring files from my NUC.
I will try the suggested settings and will report back.
Thank you for the information provided.
I would like you to perform the following steps:
1. Uninstall the USB drivers and then install them again.
2. Perform a BIOS recovery to make sure all updates for BIOS are installed in your system.
If the problem persists after performing these steps, do not hesitate to contact Intel Customer Support to get the warranty on your product.
If this unit was purchase less than 30 days ago, the warranty would have to be requested from the place of purchase.
* Latest BIOS as 11/26/2015
* BIOS recovery instructions:
* Intel Customer Support
Here you can find the phone support for NUCs, this is a a free line.
Business Hours: 07:00 to 17:00 (US Pacific Time) // Monday - Friday
This can also be requested via chat, they would be providing you with the RMA if still under warranty.
I bought the unit while I was travelling in US last October (from Amazon).
I'm currently back to my country (Israel).
So my time zone is GMT+2 and calling the support in the US is not really easy for me.
The online chat is never available and the online ticketing system is not working either as the page refreshes when I push the "submit" button!
I can't find any reference regarding an International warranty on Amazon's site.
Also, it'll be a hassle sending back the unit to the US in order to get the warranty support.
Is there a customer support in Israel? that will be the best option for me!
Is there a way to get through to the support services by email?
I am sorry to hear that you are not being able to get support for this situation. Let me provide you with the contact support information via phone:
-Support languages: English, French, Italian, Spanish, Russian and German
-Business hours 7a.m. - 7p.m. Moscow time Monday - Friday.
-Russia, Ukraine and other CIS countries phone support: 7 495 6428537
Remember to select the proper region when accessing the support page: "Europe, Middle East & Africa"