I have been testing driver version 4326 using external monitor with online videos and using mkv and avi files but I did not have any issues with audio through external monitor and the videos played fine.
Please bear in mind you are currently running a beta driver that does not have support until production version is released.
This is the link for production version: Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40]
In regards to the driver version, I have same thing. This is not a problem.
Thanks for your reply.
I have previously installed production driver 15.40 and yet it is unable to resolve the problem I'm having. I tried the beta driver in order to understand if the problems were already addressed.
I have again installed the production driver you suggested and they are not working for me. I cannot watch videos neither get sound via external monitor. This basically rendered my powerful computer kinda useless.
I would be here wasting mine and others time if this wasn't a real problem. Do you have any suggestion or idea of what should I try more?
As I said before, the only way of making videos smoother is by getting to the Iris 5200 Pro Graphics item on device manager and choose uninstall driver. As soon as it gets installed the problem appears.
As you can imagine, without a driver I dont have GPU accelerated performance. This is specially relevant for Adobe Premiere.
With my best regards,
Yes I understand this problem; however, I have tried to replicate same issue but I did not get same results. You may need to reinstall the operating system or get customized graphics driver from your computer manufacturer, or even wait for future driver releases at Intel® Download Center
I have just downloaded the drivers from Gigabyte website, they are exactly the same drivers from Intel, but an older version: Driver Version: 220.127.116.11.4248
I have a Gigabyte Brix GB-BXi5-4570R: http://www.gigabyte.com/products/product-page.aspx?pid=4889#ov
Alan, I'm a software developer myself. I know how hard it is to find problems that we can't experience ourselfs.
I'm available for additional testing and specifc procedures in order to help solve this problem. Are you an official Intel representative? Can you contact with the driver development team? Can you ask them what can cause the video reproduction to slow down to half of the speed (or less)?
Is there anything I can do? Is there any software I can run in order to provide you more information? If this is affecting me, i'm sure it will be affecting million of users worldwide. I'm sure Intel wants to be synonymous of excellence.
Please understand my pain. I had an incredible computer and now I don't.
Since I was not able to replicate this issue, I am going to request more details about this matter. Please fill out the below information:
Couldn't install SSU.
I'm the computer administrator but the program fails to install saying that I need administrator privileges. Even if I force it, it will end up saying I need administrator privileges. Any ideas why? Workarounds?
The output of dxdiag its on the following pastbin: dxdiag - Pastebin.com
It crashed when anaylsing direct show. If I try to rerun the analysis, it crashes again.
Provide a detailed description of the issue
After update to windows 10 i'm unable to correctely reproduce videos on my computer. There are two main issues. Videos are reproduced in slows jumps back and forth on Adobe Premiere or any kind of stand alone movie player or at half speed on youtube.
Also, the sound doesn't come out of the monitor anymore. I have a small computer connected to an external monitor with speakers. I'm unable to get sound from the monitor what so ever. Altough, if I connect the headphones to the computer slot, I get sound.
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
It fails everytime! 100%!
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
No. It's a small factor computer where probably all the important things are from Intel, chipset, graphics card, cpu, sound card, etc.
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP: Asus VE248
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro (Version: 1511 / Build: 10586.14)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Driver Version: 18.104.22.168.4300
SW or Apps version used to replicate the issue.
youtube running on chrome. Adobe Premiere. Windows movie player
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Install the driver
- Restart computer
- Open youtube
- Play a video
- The only way to get videos to be played normally is by uninstalling the driver
- Install the driver
Thanks for the information. I will try to replicate this issue, I will come back as soon as I get anything.
I have accidentally discovered a really important piece of information that might trigger the reason of this bug on developers head.
For example, with youtube open and while playing a video with the problem happening, if I connect the headphones to the computer audio output, the problem instantly disappears, the video start running at normal speed, smoothly.
My opinion as a developer is that this bug is completely related with the HDMI audio output.
I hope this helps!
Thanks for the information. I will update this thread as soon as possible.