1 Reply Latest reply on Nov 23, 2015 4:05 PM by jonathan_intel

    Bluetooth driver windows 10 on dell xps 13 skylake

    Zynderer

      I have recently bought a dell xps 13 skylake (9350) which runs on windows 10 version 1511. Due to the poor wifi connectivity of the Broadcom 1820 card, I have installed Intel's wireless 7265 AC and bluetooth 4.0 card. After physical installation, the wifi and bluetooth worked out of the box. There is however one problem:

       

      Bluetooth cannot be switched off, through the action center or through the settings menu. There is no option to slide bluetooth on or off.

      This means that it is continuously searching for bluetooth devices, even when I'm not using lets say a bluetooth mouse.

       

      It seems to be a driver issue, since updating the driver through device manager gives me an error that says:

       

      (In Dutch)

      Er is een stuurprogramma voor het apparaat gevonden, maar er is een fout opgetreden tijdens de poging om het stuurprogramma te installeren: Intel(R) Wireless Bluetooth(R).

      Het stuurprogramma is niet voor dit systeem ontworpen.

       

      (In English)

      A driver was found for this device, but an error occurred while attempting to install the driver: Intel(R) Wireless Bluetooth(R).

      The driver is not designed for this system.

       

      I have already tried to install the latest Intel drivers manually, they don't seem to resolve the problem.

       

      Could anyone give me suggestions on how to fix this problem?

       

      Kind regards,

      Ronald