2 Replies Latest reply on Nov 24, 2015 3:01 PM by ivanu_intel

    RST BSOD Intel rapid storage Bugcheck code: 0xD1 Sony Vaio  SVE1712BCXB Bios R0170D6

    rosetta99

      I get many crashes like these : iastora.sys seems to be the culprit. (Win8.1 Sony Vaio  SVE1712BCXB Bios R0170D6)

       

      On Sat 11/21/2015 4:50:33 AM GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\112015-6562-01.dmp
      This was probably caused by the following module: iastora.sys (0xFFFFF801C1296034)
      Bugcheck code: 0xD1 (0xFFFFD00020DAA3EB, 0x2, 0x0, 0xFFFFF801C1296034)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path: C:\WINDOWS\system32\drivers\iastora.sys
      product: Intel Rapid Storage Technology driver
      company: Intel Corporation
      description: Intel Rapid Storage Technology driver - x64
      Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastora.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation).
       

      I tried to update from 12.8.0.1016 to 14.5.0.1081 or 14.6.0.1029 and others in-between.

       

      I always get in my IntelRST.log:

      E Win32 exception occurred!!

      2015:11:22 13:47:30:068: Error code: 0x4E24 (20004)

      2015:11:22 13:47:30:068: Error text: ''

      2015:11:22 13:47:30:068: Extended error text: 'Error in device matching'

      2015:11:22 13:47:30:068: Debug info: 'Setup.cpp (257)'

       

      How do I read those Intel RSTlog files?

      What does Error code 0x4E24 (20004)

      My origina question how do I get rid of iastora.sys BSOD?

      How do I find out what is the newest  IntelRST?

      Wouldn't it be nice if instead of trowing a meaningless error it could tell: "The latest version you can install on your system is X.X.X.X and her is the link to get it....."

       

      I have spent considerable time trying to prevent iastora.sys errors but I am getting nowhere.

        • 1. Re: RST BSOD Intel rapid storage Bugcheck code: 0xD1 Sony Vaio  SVE1712BCXB Bios R0170D6
          rosetta99

          Hardware info

           

              ACPI timer        3.580 MHz

              HPET timer        14.318 MHz

              Perf timer        2.436 MHz

              Sys timer        1.000 KHz

           

          Processor 1

              Name            Intel Core i5 3210M

              Codename        Ivy Bridge

              Specification        Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz

              Package (platform ID)    Socket 988B rPGA (0x4)

              CPUID            6.A.9

              Extended CPUID        6.3A

              Core Stepping        E1

              Technology        22 nm

              TDP Limit        35 Watts

              Core Speed        2893.7 MHz

              Multiplier x FSB    29.0 x 99.8 MHz

              Stock frequency        2500 MHz

              Instructions sets    MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX

              L1 Data cache        2 x 32 KBytes, 8-way set associative, 64-byte line size

              L1 Instruction cache    2 x 32 KBytes, 8-way set associative, 64-byte line size

              L2 cache        2 x 256 KBytes, 8-way set associative, 64-byte line size

              L3 cache        3 MBytes, 12-way set associative, 64-byte line size

              FID/VID Control        yes

              Turbo Mode        supported, enabled

              Max non-turbo ratio    25x

              Max turbo ratio        31x

              Max efficiency ratio    12x

              Min Power        24 Watts

              O/C bins        none

              Ratio 1 core        31x

              Ratio 2 cores        29x

              Ratio 3 cores        29x

              Ratio 4 cores        29x

              TSC            2494.6 MHz

              APERF            2893.8 MHz

              MPERF            2494.4 MHz

          Chipset

          Northbridge            Intel Ivy Bridge rev. 09

          Southbridge            Intel ID1E59 rev. 04

          Graphic Interface        PCI-Express

          PCI-E Link Width        x16

          PCI-E Max Link Width        x16

          Memory Type            DDR3

          Memory Size            16384 MBytes

          Channels            Dual

          Memory Frequency        798.3 MHz (1:6)

          CAS# latency (CL)        11.0

          RAS# to CAS# delay (tRCD)    11

          RAS# Precharge (tRP)        11

          Cycle Time (tRAS)        28

          Command Rate (CR)        1T

          MCHBAR I/O Base address        0x0FED10000

          MCHBAR I/O Size            19456

          MCHBAR registers   

           

          DIMM #                1

              SMBus address        0x50

              Memory type        DDR3

              Module format        SO-DIMM

              Manufacturer (ID)     (7F7F7F7F7F7F7F9B)

              Size            8192 MBytes

              Max bandwidth        PC3-12800K (800 MHz)

              Part number       

              Serial number        FFFFFFFF

              Manufacturing date    Week 39/Year 15

              Number of banks        8

              Nominal Voltage        1.28 Volts

              EPP            no

              XMP            no

              AMP            no

          JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency

              JEDEC #1        5.0-5-5-13-18 @ 363 MHz

              JEDEC #2        6.0-6-6-16-22 @ 436 MHz

              JEDEC #3        7.0-7-7-18-25 @ 509 MHz

              JEDEC #4        8.0-8-8-21-29 @ 581 MHz

              JEDEC #5        9.0-9-9-23-32 @ 654 MHz

              JEDEC #6        10.0-10-10-26-36 @ 727 MHz

              JEDEC #7        11.0-11-11-28-39 @ 800 MHz

           

          DIMM #                2

              SMBus address        0x52

              Memory type        DDR3

              Module format        SO-DIMM

              Manufacturer (ID)     (7F7F7F7F7F7F7F9B)

              Size            8192 MBytes

              Max bandwidth        PC3-12800K (800 MHz)

              Part number       

              Serial number        FFFFFFFF

              Manufacturing date    Week 39/Year 15

              Number of banks        8

              Nominal Voltage        1.28 Volts

              EPP            no

              XMP            no

              AMP            no

          JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency

              JEDEC #1        5.0-5-5-13-18 @ 363 MHz

              JEDEC #2        6.0-6-6-16-22 @ 436 MHz

              JEDEC #3        7.0-7-7-18-25 @ 509 MHz

              JEDEC #4        8.0-8-8-21-29 @ 581 MHz

              JEDEC #5        9.0-9-9-23-32 @ 654 MHz

              JEDEC #6        10.0-10-10-26-36 @ 727 MHz

              JEDEC #7        11.0-11-11-28-39 @ 800 MHz

           

          Mainboard Model        VAIO (0x0000012F - 0x00003158)

           

          LPCIO

          -------------------------------------------------------------------------

           

          LPCIO Vendor        NS

          LPCIO Vendor ID        0xFF02

          LPCIO Chip ID        0xFC

          LPCIO Revision ID    0x58

          Config Mode I/O address    0x4E

          Config Mode LDN        0x9

           

          Hardware monitor    Battery

              Voltage 0    12.33 Volts [0x3026] (Current Voltage)

              Capacity 0    62640 mWh [0xF4B0] (Designed Capacity)

              Capacity 1    50670 mWh [0xC5EE] (Full Charge Capacity)

              Capacity 2    49660 mWh [0xC1FC] (Current Capacity)

              Level 0        20 pc [0x50] (Wear Level)

              Level 1        98 pc [0x62] (Charge Level)

           

          DMI BIOS       

              vendor            Insyde Corp.

              version            R0170D6

              date            03/13/2012

              ROM size        6656 KB

           

          DMI System Information       

              manufacturer        Sony Corporation

              product            SVE1712BCXB

              version            C904P8D9

          DMI Processor       

              manufacturer        Intel(R) Corporation

              model            Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz

              clock speed        2500.0 MHz

              FSB speed        100.0 MHz

              multiplier        25.0x

           

          DMI Memory Device       

              designation        SODIMM1

              format            SODIMM

              type            unknown

              total width        64 bits

              data width        64 bits

              size            8192 MBytes

           

          DMI Memory Device       

              designation        SODIMM2

              format            SODIMM

              type            unknown

              total width        64 bits

              data width        64 bits

              size            8192 MBytes

           

          Display adapter 0   

              Name            AMD Radeon HD 7650M

              Memory size        1024 MB

              PCI device        bus 1 (0x1), device 0 (0x0), function 0 (0x0)

              Vendor ID        0x1002 (0x104D)

              Model ID        0x6841 (0x90AC)

              Performance Level    0

           

          windows Version            Microsoft Windows 8 (6.2) 64-bit   (Build 9200)

          DirectX Version            11.0

          • 2. Re: RST BSOD Intel rapid storage Bugcheck code: 0xD1 Sony Vaio  SVE1712BCXB Bios R0170D6
            ivanu_intel

            Hello rosetta99,

             

            Thank you for joining the Intel communities.

             

            You can try downloading the Intel® Rapid Storage Technology at the following link:

            https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

             

            Also, it will be good to update your chipset driver before installing the latest IRST software, based on the system model you have you can download that driver and all of the drivers from your system manufacturer website at:

            https://esupport.sony.com/US/p/model-home.pl?mdl=SVE1712BCXB&template_id=1&region_id=1&tab=download#/downloadTab

            NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

             

            If that does not work please take a look to the following link:

            https://communities.intel.com/message/231687