I am working on a Dell Optiplex 745 with Intel GMA 3000 (identifies as Q965). In Windows 7 Aero loads and works fine.
The system has a clean install of Windows 7 64-bit and no antivirus or any other additions to the system that would cause any issues. I did run a previous install with all Windows Updates installed -- same trouble with AppCrash.
The trouble is when launching any standard Windows game such as Solitaire.exe. When it launches it crashes with the following info:
Executable for Solitaire Game has stopped working
Problem Event Name: APPCRASH
Application Name: solitaire.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9f9
Fault Module Name: igdumd64.dll
Fault Module Version: 184.108.40.2069
Fault Module Timestamp: 4a5bdf54
Exception Code: c0000005
Exception Offset: 0000000000070862
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: cfa9
Additional Information 2: cfa960e6b4c4547a2e547d51c23416cb
Additional Information 3: 1681
Additional Information 4: 1681d76793b43ec02aadd13ff22676
Event Viewer Event 1000, Application Error
Driver installed is Intel(R) Q965/Q963 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
I did remove the Microsoft Driver and installed the Intel Driver Package 76560 (win7_64_1512754) which is version 220.127.116.110...Dec 2009 and identifies itself as WDDM 1.1.
The condition that produces AppCrash with faulting application igdumd64.dll is still present with the new drivers. The faulting module with the new drivers lists a version of igdumd64.dll that is 18.104.22.1680. NOTE: 8.14 would be older than the previous version but the suffix reflects that this is the newer installed file. I suspect this might be a typo on someone's part... perhaps that is also what's wrong with igdumd64.dll?
What can be done to determine the root cause of the application crash and fix it? I am willing to try or do anything requested as the system isn't going anywhere until this is resolved. Why could igdumd64.dll cause such a simple program as Solitaire to have an AppCrash?
I installed a very old PCI video card without any support for Aero interface and no drivers for Windows 7 or even Vista. It used SVGA drivers and while there were clear performance issues I had no AppCrashes.
I ran dxdiag and it did not show any errors in either 32-bit or 64-bit versions.
I have found many similar complaints and issues with Windows 7 and Intel GMA on sites that like to knock the GMA and solve all problems with a "discreet" graphics adapter. I am reluctant to do this as there is no expectation of high performance but I do expect to have basic function without AppCrashes.
Please let me know if there are other drivers, settings, or steps I can take to resolve the issue or gather more information that will be helpful to get Intel and Microsoft working on this issue to fix it.