1 2 Previous Next 27 Replies Latest reply on Feb 17, 2016 5:20 PM by HeroVIII

    Intel i5 6600K lockup Freeze randomly ?

    Jameshatchin

      Hello all !

       

      So i have bought this config :
      Intel i5 6600k

      MSI Z170A Gaming M3

      Corsair DDR 4 16 GB 2400 MHZ

       

      I am experiencing random freezes. The screen locks up and the sound is stuck. So annoying. Can anyone help me with this problem ?

      Most of the time happens during Youtube video playback. But it can randomly happen with listening to music with the WMP.

      Im using :

      Windows 10 Home - latest update 1151 Threshold 2 - with ALL DRIVERS UPDATED. Even installed the latest Beta driver of the Intel HD530 that came out Nov 21. Stock bios settings.  STILL randomly freezing.

       

      Thank you in advance,

      James

        • 1. Re: Intel i5 6600K lockup Freeze randomly ?
          mikec_intel

          Hi Jameshatchin,

           

          It is necessary to narrow down the issue, please verify on your motherboard BIOS if RAM is running at 2400MHz or 2133MHz. The memory controller inside the Intel® Core™ i5-6600K supports DDR4 1866 and 2133MHz at 1.25v or less. Memories at higher speed overclock the processor and performance decreases.

           

          The processor base frequency is 3.5 GHz for the 4 Cores.

           

          Regards,
          Mike C

          • 2. Re: Intel i5 6600K lockup Freeze randomly ?
            Jameshatchin

            Hello,

             

            I have checked. The memory is running on its Stock settings. So :
            2133 MHZ with 1.2 v.

            I have even run an Aida 64 Extreme STRESS/STABILITY TEST for 1 hour and it remained perfectly stable. Temps : Motherboard : 36 c and CPU was a maximum 53 c. BUT ...

            After this run i have started up a super old game. Half life 1 !!!! Yes Half life 1 ! and it locked up after 15 mins ... The next day it locked up again but this time while browsing the internet ...

             

            Everything is running on Stock settings. Nothing is modified. Nothing is set to a different state.

            • 3. Re: Intel i5 6600K lockup Freeze randomly ?
              mikec_intel

              Hi Jameshatchin,

               

              Please download the run our Intel® Processor Diagnostic Tool (64-bit) alone and send me the results (go to view tab and copy paste the results) plus your msinfo32 info. I will try to solve the issue.

               

              Download Intel® Processor Diagnostic Tool (64-bit)

               

              Regards,
              MiKe C

               

               

              • 4. Re: Intel i5 6600K lockup Freeze randomly ?
                Jameshatchin


                ---------------------------
                --- Testing Processor 1 ---
                ---------------------------


                --- IPDT64 - rev  2.20.0.0.W.MP ---


                --- Start Time: 11/26/2015 10:44:56---


                --- Skipping Config ---


                --- Reading CPU Manufacturer ---

                Expected --> GenuineIntel
                Detected --> GenuineIntel
                Found --- Genuine Intel Processor ---

                --- Temperature Test ---

                Temperature Test Passed!!!


                Temperature = 75 degrees C below maximum.


                --- Reading Brand String ---

                Detected Brand String:
                Intel Core i5-6600K   3.50GHz


                Brand String Test Passed!!!


                --- Reading CPU Frequency ---

                Expected CPU Frequency is --> 3.50


                Detected CPU Frequency is --> 4.5645

                CPU Frequency Test Passed!!!

                Expected frequency - The highest frequency at which the tested processor was manufactured to operate
                Detected frequency - The frequency at which the tested processor is currently operating
                Power management modes can create marginally higher or lower detected frequency
                than expected frequency. Small variations in clock frequencies are common.

                --- FSB NOT Supported on this Processor ---


                --- Running Base Clock test ---


                Detected Base Clock --> 134
                Base Clock test Pass ---
                ..QPI rate Test not supported..
                ..Skipping QPI rate Test..

                Skipping QPI rate Test


                --- Running Floating Point test ---


                Million Floating Points per Second, MFLOPS --> 475.2
                Floating Point Test Pass ---

                --- Running Prime Number Generation Test ---


                Operation Per Second--> 6.64579e+006
                Prime Number Generation Test Pass ---

                --- Reading Cache Size --- 

                - Detected L1 Data Cache Size --> 4 x 32
                - Detected L1 Inst Cache Size --> 4 x 32

                - Detected L2 Cache Size --> 1024
                - Detected L3 Cache Size --> 6144


                Cache Size Test Passed!!!


                --- Determining MMX - SSE capabilities ---


                   --- CPU FEATURES DETECTION FOR ---
                             ---        MMX SSE       ---
                MMX   - MMX Supported --> Yes
                SSE   - SSE Supported --> Yes
                SSE2   - SSE2 Supported --> Yes
                SSE3   - SSE3 Supported --> Yes
                SSSE3   - SSSE3 Supported --> Yes
                SSE4.1   - SSE4.1 Supported --> Yes
                SSE4.2   - SSE4.2 Supported --> Yes
                  --- MMX SSE - capabilities check complete ---

                MMX Test Result --- PASS
                SSE Test Result --- PASS
                SSE2 Test Result --- PASS
                SSE3 Test Result --- PASS
                SSSE3 Test Result --- PASS
                SSE4.1 Test Result --- PASS
                SSE4.2 Test Result --- PASS
                MMX SSE Testing Passed !!

                --- Determining AVX AES PCLMULQDQ capabilities ---


                   --- CPU FEATURES DETECTION FOR ---
                            --- AVX/AES/PCLMULQDQ ---
                AVX   - Advanced Vector Extensions Supported --> Yes
                AVX OS Support   - AVX Operating System Supported -->  Yes
                AES   - Advanced Encryption Standard Supported --> Yes
                PCLMULQDQ  - Polys Carry-Less Multiply Supported --> Yes
                --- AVX AES PCLMULQDQ capabilities check complete ---

                AVX Compare Test Result --- PASS
                AES Test Result --- PASS
                PCLMULQDQ Test Result --- PASS
                AVX AES PCLMULQDQ Testing Passed !!

                --- Reading Memory Size ---


                Detected Memory Size is --> 1.24MB


                --- Integrated Memory Controller Stress Test ---


                --- Integrated Memory Controller Stress Test Pass!!! ---


                Integrated Memory Controller Test Pass!!!

                ..Platform Controller Hub Test not supported curent chipset..
                ..Skipping Platform Controller Hub Test..

                Skipping Platform Controller Hub Test

                --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

                ..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..
                ..Intel(R) Integrated Graphics Device Presence Detection Passed..


                ..2D Graphics Visual Display Passed..


                ..Graphics Visual Display Passed..


                ..Rotating Display Passed..


                --- CPU Load ---


                --- Load Level = 8


                CPU Load Passed!!!


                --- Temperature Test ---

                Temperature Test Passed!!!


                Temperature = 68 degrees C below maximum.


                --- Test End Time: 11/26/2015 10:48:57---

                System Information
                ------------------
                Processor Name: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
                Processor Information: Intel64 Family 6 Model 94 Stepping 3
                Number of Physical Cores: 4
                Number of Logical Cores: 4
                Installed System Memory: 16 GB
                Operating System: Microsoft Windows 10 Home 64-bit
                Graphics Information: Intel(R) HD Graphics 530
                System Product: Z170A GAMING M3 (MS-7978)
                System BIOS: A.00

                • 5. Re: Intel i5 6600K lockup Freeze randomly ?
                  Jameshatchin

                  2015. 11. 26. 9:30 Application Error Faulting application name: igfxHK.exe, version: 6.15.10.4326, time stamp: 0x564a0be3
Faulting module name: igfxHK.exe, version: 6.15.10.4326, time stamp: 0x564a0be3
Exception code: 0xc0000409
Fault offset: 0x0000000000015953
Faulting process ID: 0xcac
Faulting application start time: 0x01d1282d12d4d2b9
Faulting application path: C:\Windows\system32\igfxHK.exe
Faulting module path: C:\Windows\system32\igfxHK.exe
Report ID: d27ceef2-1121-44cb-b17a-3706a956daa1
Faulting package full name: 
Faulting package-relative application ID:

                  2015. 11. 26. 9:28 Application Error Faulting application name: microsoftedgecp.exe, version: 11.0.10586.11, time stamp: 0x5645761f
Faulting module name: edgehtml.dll, version: 11.0.10586.3, time stamp: 0x563b0ab1
Exception code: 0x8000ffff
Fault offset: 0x000000000046117a
Faulting process ID: 0x1480
Faulting application start time: 0x01d1282cc6c542c3
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe
Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll
Report ID: 9d9b89af-0f76-4e95-82b7-6a2101412f54
Faulting package full name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

                   

                  I mostly got these error reports. Just repeating these over and over again (30-40 errors abour igfxHK.exe in about 3 days) . Tried all of the HD 530 drivers and none of them work "properly". Tried all BIOS versions of my Motherboard and none of them are working.

                   

                   

                  BUT !!! I didnt get a lockup since 1 full day. I have disabled EIST and Intel Turbo boost + turbo boost for all cpu cores (Only disabled INTEL features and not MSI). It seems to be stable now but I have bought this CPU for performance. Not for power saving. :/

                  • 6. Re: Intel i5 6600K lockup Freeze randomly ?
                    mikec_intel

                    Hi Jameshatchin,

                     

                    Thank you for your reply. As you see in test the processor was over clocked. That’s why the system is freezing. Now Intel® Turbo Boost Technology belongs to Intel® and the Turbo Boost option in the BIOS belongs to your motherboard manufacturer; It allows you to over clock the processor.

                     

                    The chart below, shows the maximum speed per Core with Intel® Turbo Boost Technology depending on number of Cores working at the same time.

                     

                    Intel® Core™ i5 Desktop Processor — Turbo Boost Frequency Table

                     

                    Processor Base Frequency is 3.5 GHz (4 Cores) and they were running at 4.5645GHz

                    Intel® Core™ i5-6600K Processor (6M Cache, up to 3.90 GHz) Specifications

                     

                    “--- Reading CPU Frequency ---
                    Expected CPU Frequency is --> 3.50
                    Detected CPU Frequency is --> 4.5645
                    CPU Frequency Test Passed!!!

                    Expected frequency - The highest frequency at which the tested processor was manufactured to operate detected frequency - The frequency at which the tested processor is currently operating
                    Power management modes can create marginally higher or lower detected frequency than expected frequency. Small variations in clock frequencies are common.
                    --- FSB NOT Supported on this Processor ---

                    --- Running Base Clock test ---
                    Detected Base Clock --> 134 Base Clock test Pass ---
                    ..QPI rate Test not supported..”

                     

                    Regards,
                    Mike C

                    • 7. Re: Intel i5 6600K lockup Freeze randomly ?
                      Jameshatchin

                      I see now. I didnt manually overclock it. Its on Stock BIOS settings. Hmm. What should i do ?

                      I want to have it overclocked somehow because otherwise i would have just stayed with my Intel i5 2500K. Without the overclock It barely surpasses my old CPU.

                      • 8. Re: Intel i5 6600K lockup Freeze randomly ?
                        mikec_intel

                        Hi Jameshatchin,

                         

                        The i5-6600K is ready prepared to recognize memories with higher speed DDR4 2133 vs DDR3 1333MHz. Also, it supports dedicated graphics cards with the latest technology PCIe 3.0 and it has better graphics Intel® HD Graphics 530.

                         

                        It is possible to compare both processors at

                        ARK | Compare Intel® Products

                         

                        Regards,
                        Mike C

                        • 9. Re: Intel i5 6600K lockup Freeze randomly ?
                          CwaniAK

                          Are You sure that "Detected CPU Frequency" in Intel Processor Diagnostic Tool is correct?

                          On my 6600k it shows 5.2Ghz in test resutls, but cpu is on default settings, also Extreme Tuning Utility and CPUID shows that it runs at 3.9Ghz throughout the entire tests.

                          By the way I suffer on this "random hard freezes" issue aswell.

                          • 10. Re: Intel i5 6600K lockup Freeze randomly ?
                            mikec_intel

                            Hi CwaniAK,

                             

                            If CPUID shows the processor at 3.9GHz, it means the motherboard settings are over clocking the processor, the base frequency is 3.5GHz.

                             

                            Regards,
                            Mike C

                            • 11. Re: Intel i5 6600K lockup Freeze randomly ?
                              CwaniAK

                              But wasn't that suppose to happen with turbo boost on? Multiplier jumping from base 35 to 39?

                               

                              The second problem is Intel Processor Diagnostic Tool frequency detection - looks like it multiplies wrong bus speed - 133Mhz instead of 100Mhz. That would explain why i got 5.2Ghz (39*133), but also means that Jameshatchins processor was not overcloked ( 4 564.5 / 133 < 35)

                              Is that a corect value - that supoose to be? Or maybe it's a bug in PDT, or perhaps it's some other problem (with motherboard increasing bus speed or something)?

                              • 12. Re: Intel i5 6600K lockup Freeze randomly ?
                                HeroVIII

                                Hello everyone and especially INTEL. I have time to read all the articles that reported faults with Skylake, and wanted to add my two cents about my experience and hope to help.

                                 

                                 

                                First my team:

                                 

                                 

                                64bit Windows 10 PRO UEFI

                                Asus Maximus HeroVIII

                                Intel i5 6600K

                                GSkill DDR4 3,200 Mhz

                                GTX970

                                 

                                 

                                I've been with them since November, Everything has been done before microcode update the BIOS.

                                 

                                 

                                My test is based on regular income such as by running games in Ultra all graphics options, not synthetic such as Prime95 test, since there are many doubts if it affects normal daily basis.

                                 

                                 

                                I have to say that I have tried several games last generation, and those who make out the herror freezing with less time are especially TRINE 3 and the Assassins Creed Sindicate, everything becomes totally unstable, in the first case timed 35 minutes, and in the second case timed at 70 minutes, until I go to the desktop, and everything returns to normal; impossible to run again because they keep coming errors freezing in image and sound, so it is not just a failure of synthetic test, to play them I have two months restarting Windows every time freezes and so we would say the timer is set to zero and I can follow.

                                 

                                 

                                I've done all components RMA getting a little more new models, and follows the same effect freezing.

                                 

                                 

                                I changed to Windows 8.1, and the effect is still the same.

                                 

                                 

                                I have switched to Windows 7 and my surprise is that, here if everything has become stable and there is no freezing or anything, any game or suffers aplicaion Skylake instability, or at least my i5 6600K preset.

                                 

                                 

                                So, is it because of the interaction of Skylake with Windows?

                                 

                                 

                                Because the errors are still happening to me after the microcode update BIOS, in part, I mean, follow the same flaws in operating systems with the same applications, but with the difference that it has increased the time margin of error in some 7-10 minutes, though, and big difference is that in other games with a workload too high but stable at 60 Frames, there is no failure and can run with Windows 10 normally, "without time limit failure".

                                 

                                 

                                The only reason I'm in Windows 10 is because I hope that these errors are resolved since this operating system I like more, despite failures.

                                 

                                I hope my English is understood by Google.

                                 

                                PD. I have also have tried disabling the XMP profile of RAM, leaving them to 2133 MHz and 3.5 GHz processor, Windows 10, Windows 8.1, 8, and freezing and failure results were the same.

                                In Windows 7, this was not necessary, as it was completely stable.

                                • 13. Re: Intel i5 6600K lockup Freeze randomly ?
                                  prigogevich

                                  Hello everyone!

                                  I have the same problem with experiencing random freezes. When Youtube, Foobar and KMPlayer are work.


                                  My System Information:

                                  ------------------

                                  Processor Name: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz

                                  Processor Information: Intel64 Family 6 Model 94 Stepping 3

                                  Number of Physical Cores: 4

                                  Number of Logical Cores: 4

                                  Installed System Memory: 8 GB

                                  Operating System: Майкрософт Windows 10 Корпоративная 64-разрядная

                                  Graphics Information: Intel(R) HD Graphics 530

                                  System Product: H170N-WIFI-CF

                                  System BIOS: F4b

                                   

                                  Two weeks ago I updated BIOS to F4c

                                  But the problem continues.

                                   

                                  This is my tests results:

                                  ---------------------------

                                  --- Testing Processor 1 ---

                                  ---------------------------

                                  --- IPDT64 - rev  2.20.0.0.W.MP ---

                                  --- Start Time: 01/14/2016 00:32:36---

                                  --- Skipping Config ---

                                  --- Reading CPU Manufacturer ---

                                  Expected --> GenuineIntel

                                  Detected --> GenuineIntel

                                  Found --- Genuine Intel Processor ---

                                  --- Temperature Test ---

                                  Temperature Test Passed!!!

                                  Temperature = 69 degrees C below maximum.

                                  --- Reading Brand String ---

                                  Detected Brand String:

                                  Intel Core i5-6600   3.30GHz

                                  Brand String Test Passed!!!

                                  --- Reading CPU Frequency ---

                                  Expected CPU Frequency is --> 3.30

                                  Detected CPU Frequency is --> 5.0394

                                  CPU Frequency Test Passed!!!

                                  Expected frequency - The highest frequency at which the tested processor was manufactured to operate

                                  Detected frequency - The frequency at which the tested processor is currently operating

                                  Power management modes can create marginally higher or lower detected frequency

                                  than expected frequency. Small variations in clock frequencies are common.

                                  --- FSB NOT Supported on this Processor ---

                                  --- Running Base Clock test ---

                                  Detected Base Clock --> 136

                                  Base Clock test Pass ---

                                  ..QPI rate Test not supported..

                                  ..Skipping QPI rate Test..

                                  Skipping QPI rate Test

                                  --- Running Floating Point test ---

                                  Million Floating Points per Second, MFLOPS --> 504

                                  Floating Point Test Pass ---

                                  --- Running Prime Number Generation Test ---

                                  Operation Per Second--> 3.98747e+006

                                  Prime Number Generation Test Pass ---

                                  --- Reading Cache Size --- 

                                  - Detected L1 Data Cache Size --> 4 x 32

                                  - Detected L1 Inst Cache Size --> 4 x 32

                                  - Detected L2 Cache Size --> 1024

                                  - Detected L3 Cache Size --> 6144

                                  Cache Size Test Passed!!!

                                  --- Determining MMX - SSE capabilities ---

                                    --- CPU FEATURES DETECTION FOR ---

                                               ---        MMX SSE       ---

                                  MMX - MMX Supported --> Yes

                                  SSE - SSE Supported --> Yes

                                  SSE2 - SSE2 Supported --> Yes

                                  SSE3 - SSE3 Supported --> Yes

                                  SSSE3 - SSSE3 Supported --> Yes

                                  SSE4.1 - SSE4.1 Supported --> Yes

                                  SSE4.2 - SSE4.2 Supported --> Yes

                                    --- MMX SSE - capabilities check complete ---

                                  MMX Test Result --- PASS

                                  SSE Test Result --- PASS

                                  SSE2 Test Result --- PASS

                                  SSE3 Test Result --- PASS

                                  SSSE3 Test Result --- PASS

                                  SSE4.1 Test Result --- PASS

                                  SSE4.2 Test Result --- PASS

                                  MMX SSE Testing Passed !!

                                  --- Determining AVX AES PCLMULQDQ capabilities ---

                                    --- CPU FEATURES DETECTION FOR ---

                                              --- AVX/AES/PCLMULQDQ ---

                                  AVX - Advanced Vector Extensions Supported --> Yes

                                  AVX OS Support   - AVX Operating System Supported --> Yes

                                  AES - Advanced Encryption Standard Supported --> Yes

                                  PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                                    --- AVX AES PCLMULQDQ capabilities check complete ---

                                  AVX Compare Test Result --- PASS

                                  AES Test Result --- PASS

                                  PCLMULQDQ Test Result --- PASS

                                  AVX AES PCLMULQDQ Testing Passed !!

                                  --- Reading Memory Size ---

                                  Detected Memory Size is --> 8.00GB

                                  --- Integrated Memory Controller Stress Test ---

                                  --- Integrated Memory Controller Stress Test Pass!!! ---

                                  Integrated Memory Controller Test Pass!!!

                                  ..Platform Controller Hub Test not supported curent chipset..

                                  ..Skipping Platform Controller Hub Test..

                                  Skipping Platform Controller Hub Test

                                  --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

                                  ..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..

                                  ..Intel(R) Integrated Graphics Device Presence Detection Passed..

                                  ..2D Graphics Visual Display Passed..

                                  ..Graphics Visual Display Passed..

                                  ..Rotating Display Passed..

                                  -- CPU Load ---

                                  --- Load Level = 8

                                  CPU Load Passed!!!

                                  --- Temperature Test ---

                                  Temperature Test Passed!!!

                                  Temperature = 56 degrees C below maximum.

                                  --- Test End Time: 01/14/2016 00:36:36---

                                  • 14. Re: Intel i5 6600K lockup Freeze randomly ?
                                    HeroVIII

                                    It seems that the problem is slowly disappearing, and now my PC worked without interruption, after the upgrade to Windows 10 before yesterday Nvidia, is not whether they will be to blame for this, but with the latest generation game , The Division, has worked like a charm, the games that I have problematic, the truth I have not tried, if someone can confirm ...

                                    It seems that light at the end of the tunnel ...

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