2 Replies Latest reply on Nov 23, 2015 1:14 PM by jonathan_intel

    Windows 8.1 Ethernet Dropping

    briansong1983

      Hello there,

       

      I have recently bought the desktop HP ENVY 750-079NA. The system is Windows 8.1 (64 bit). The problem is that the Ethernet randomly drops out about ten times a day. Also, the Ethernet is re-connected quickly after each internet dropping. I have checked the network adapter and it shows that the adapter is up-to-date. The network adapter is Intel (R) Dual Band Wireless-AC 7260. I also tried a lot of possible methods for solving the Ethernet dropping but they do not work.

       

      So, I do really appreciate if anyone could help me in figuring out this problem.

       

      Many thanks.

       

      Brian