Intel HD graphics driver stops responding

[KKris11]

After upgrading to Windows 10 Home Version 1511 I'm getting an error message saying that the Intel graphics drivers stopped working. I downloaded and installed the Intel Driver Update Utility and it recommended that I install the Intel HD Graphics Driver for Windows 10 64 Bit (3rd Gen & BYT) version 15.33.38.64.4252 (my current version is 10.18.15.4256)

I was unable to install the recommended driver and got the following error messages:

CNQMSWCX.EXE - entry point not found

DriverUpdateUI.exe - entry point not found

CNQMMAIN.EXE - entry point not found

All came with the following explanation:

"the procedure point ?Delete VertexShader@USC@@YGXAAPAX@Z could not be located in the dynamic link library C:\WINDOWS\SYSTEM32\igdumdim32.dll"

I have 2 graphics devices in my system:

Intel R Graphics 4600 version 10.18.15.4256

NVIDIA GeForce 840M version 10.18.13.5362

I have attached a file from the Intel HD Graphics Control Panel

Any ideas as to how to resolve this issue?

[Amy_C_Intel]

Hello kragnar,

I would recommend to install the latest version of the Graphics Driver from our site, please https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen], I would also recommend performing a manual installation of the driver. Here are the instructions for the Manual Installation http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*.

Here is a helpful link that might help you to fix this issue;

http://www.drivethelife.com/windows-drivers/how-to-fix-display-driver-stopped-responding-and-has-recovered-on-windows-10-8-7-xp-vista.html http://www.drivethelife.com/windows-drivers/how-to-fix-display-driver-stopped-responding-and-has-recovered-on-windows-10-8-7-xp-vista.html

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

For further information you can check the following link http://www.intel.com/support/graphics/sb/cs-009483.htm Graphics Drivers — Errors Reported By Microsoft*.

Regards,

Amy.