Let me know if I understood the situation. NUC doesn’t come up from hibernation mode or sleep mode. Is it correct? Or system is crashing while your client is working with the NUC.
It is very important to update the Chipset and Management Engine drivers of your NUC; they are the main drivers of your device.
Please tell me, what you mean with reset the system. Is it necessary to press the power button or do anything else?
Send me the current BIOS version of the NUC, operating system, type of hard drive, chipset SATA mode (AHCI or RAID), amount of memory and type of mouse and keyboard (wire, USB-Wireless, Bluetooth)
Correct, you understand it good. (If there would be a way to disable any way of hibernate/sleep I could live with that as workaround for now, but when I disable it in windows, the NUC still goes to sleep after x minutes of inactivity).
- I will update them. Many driver updates however fail when using the Intel Driver Update tool. Download them manually instead?
- Bios is latest, I updated them to check if that solved the issue.
- OS 8.1 x64, I upgraded one to 10 x64 to see if it helped, but no difference. samsung 850 EVO 120GB, 8GB ram (kingston, exact type I will check), AHCI propably, will check tomorrow. Mouse and keyboard are both USB connected.
Operating system controls the settings and behavior of the NUC. From BIOS the only options available are the following.
In Power tab:
After Power Failure: Select Power On
Enable the options (they are enabling by default):
-Wake from S3 via CIR
-Wake from S4 and S5 via CIR
Verify Windows® 10 settings:
Click start button>select Settings>System>Power&Sleep
On Sleep option, select Never.
*Close and open Power&Sleep again. Verify if the new settings are saved.
Double check Additional power settings, Select Balanced, click Change plan settings, verify the status of Put the Computer to sleep.
Also click: Change advanced power settings and change the Hard Disk settings. Select 0 (Zero), click apply and ok.
*Open again the Power option window and verify the status.
There are more details at Microsoft website: