Intel recommends that you try first the aasistance provided by your computer manufacturer as they may have specific drivers that might help you resolve the issue. You can find your computer manufacture contact number here: Computer Manufacturer Support
As a second option you can do the following:
1 - Download and save: Intel® PROSet/Wireless Software for Bluetooth® technology for MS Windows® 10 64-bit (WP)
2 - Uninstall the current Bluetooth* drivers to the point that Windows* will no longer recognize it.
3 - Reboot or scan for hardware changes, then uninstall and delete any older driver versions.
4 - Proceed with the installation of the driver above an then try to connect to any device via Bluetooth*.
Please, also check the solutions provided by Microsoft* regarding the OS: