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Windows 10 1511 and HD 4000 -> Black screen

sbal
Beginner
1,788 Views

Hi

I have updated my windows 10 version to the last 1511. And now I have a Black screen when windows 10 1511 boot.Before the update of windows 10 to version 1511, it was working well.

Now the only way to get it work is to put the standard microsoft driver. But with that i can't use hdmi external.

I have an acer laptop with an i7-3632QM and so an intel hd graphics 4000.

I think there is a bug with windows 10 version 1511 (the last from november the 15) for the intel driver. Just to precise i try last driver and the one before.

Is it plan by intel to correct the driver and to deliver a new one.

Thanks

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1 Reply
Allan_J_Intel1
Employee
719 Views

It seems this issue is caused by this November update. You may need to check with Microsoft for more information about this black screen.

Intel is constantly releasing new graphics driver for your graphics controller, this is the link for the latest video drivers: https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT)

Allan.

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