1 2 Previous Next 16 Replies Latest reply on Dec 5, 2015 10:31 AM by JRS6067

    HD Graphics 4000 and Windows 10

    JRS6067

      Has anyone been able to figure out how to get Windows 10 to run any of the drivers offered by Intel for the HD 4000.  Every time I try I get black screen with no cursor.  Thanks.

       

      Jeff

        • 1. Re: HD Graphics 4000 and Windows 10
          mikec_intel

          Hi JRS6067,

           

          Windows® 10 is fully compatible with 3rd gen processors with Intel® HD graphics 4000 and newer processor models.

           

          I suggest you to run Windows® 10 update utility, it will install the latest graphics driver for your computer.

           

          If problem continues, run our Intel® system support utility and reply with the results.
          Download Intel® System Support Utility

           

          Regards,
          Mike C

          • 2. Re: HD Graphics 4000 and Windows 10
            JRS6067

            Mike C,

             

            Thanks for your quick response.  I installed the most recent Intel Graphic driver for the HD 4000 and then proceeded to update to Windows 10.  I got this error when thing finalized "SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys).  It automatically rebooted and then I am left with black screen and no cursor on reboot. I tried the windows button + P as I have seen on other posts to no avail. This has been the problem no matter what driver version is used.  It is always black screen, no cursor.  I rebooted in safe mode with networking but that only loads the generic MS display adaptor.  I ran the utility and here is what I got. Not sure this going help being that the generic MS adaptor is loaded.

             

            Jeff

            • 3. Re: HD Graphics 4000 and Windows 10
              JRS6067

              Which one should be installed 4252 or 4276?

               

              See post above.  Thanks.

               

              Jeff

              • 4. Re: HD Graphics 4000 and Windows 10
                mikec_intel

                Hi JRS6067,

                 

                Please follow this workaround on your issue. Please go to device manager, select Display adapter, right click on Intel® HD graphics 4000, choose Uninstall, check Delete option and Ok. Then, restart your computer.

                 

                Click the Windows start button, select Settings, Update & Security and run Check for Updates option. Windows® 10 will search and install the best compatible drivers for your computer.

                 

                Regards,
                Mike C

                • 5. Re: HD Graphics 4000 and Windows 10
                  JRS6067

                  The only way I can access Windows 10 is to start in safe mode, usually with networking.  Any other option leaves me with black screen and no cursor.  When I am in safe mode the only driver loaded is the basic MS display adapter.  The Intel adapter does not show up so there is no way for me to delete it.  Is there any way to remove it via command prompt?  Thanks.

                   

                  Jeff

                  • 6. Re: HD Graphics 4000 and Windows 10
                    mikec_intel

                    JRS6067,

                     

                    According to your computer behavior, it seems to be a different issue. Even with the generic Microsoft® graphics driver the computer should work in normal mode.

                     

                    Please make a test using the following hardware.
                    1) Gigabyte motherboard
                    2) i7-3770 processor
                    3) 1 memory stick of DDR3 1333 or 1600MHz
                    4) Hard drive with Operating System

                     

                    Let me know the behavior.

                     

                    If problem continues, please contact our Contact Support team.

                     

                    Regards,
                    Mike C

                    • 7. Re: HD Graphics 4000 and Windows 10
                      JRS6067

                      I really appreciate you helping me get through this problem.  I am not sure what you mean when you say "make a test".  Do you mean to disconnect everything and only have those 4 items active when I boot up.  What about the monitor.  I have HDMI and DVI. Just hook up one or the other?  Only hook up the keyboard and mouse directly to the motherboard USB, removing a hub?  Once again, thank you.

                       

                      Jeff

                      • 8. Re: HD Graphics 4000 and Windows 10
                        mikec_intel

                        Hi JRS6067,

                         

                        You are right, plug the monitor to your motherboard using the embedded video port, plug mouse and keyboard too.

                         

                        Please make a test using the following hardware.
                        1) Gigabyte motherboard
                        2) i7-3770 processor
                        3) 1 memory stick of DDR3 1333 or 1600MHz
                        4) Hard drive with Operating System
                        5) Monitor (TV)
                        6) Keyboard
                        7) Mouse

                         

                        Regards,
                        Mike C

                        • 9. Re: HD Graphics 4000 and Windows 10
                          JRS6067

                          I will try this today.  I was able to use debugging mode to open up Windows update and I also installed updated drivers from the Gigabyte site.  I finally got to the point where Windows update said everything was up to date. So Windows 10 is saying the graphic driver is correct.  Now when I restart I get SYSTEM_SERVICE_EXCEPTION igdkmd64.sys and it goes into a restart loop. 

                          • 10. Re: HD Graphics 4000 and Windows 10
                            sbaloo

                            Hi

                             

                            I have the same behaviour when using intel hd 4000 driver. Black screen when windows 10 1511 boot.Before the update of windows 10 to version 1511, it was working well.

                            Now the only way to get it work is to put the standard microsoft driver. But with that i can't use hdmi external.

                            I have an acer laptop with an i7-3632QM and so an intel hd graphics 4000.

                             

                            I think there is a bug with windows 10 version 1511 (the last from november the 15) for the intel driver. Just to precise i try last driver and the one before.

                             

                            Can you please correct the issue and generate a new driver for intel hd 4000.

                             

                            Thanks

                            • 11. Re: HD Graphics 4000 and Windows 10
                              JRS6067

                              No luck with the stripped down configuration.  Here is the result from the System Support Utility.  I don't think I have received the most recent large update for Windows 10 that just came out.  I have been trying to resolve this problem for months and have been reverting back to Windows 7 Pro so I am inside the 30 day time period and they will defer the update.  When the Intel graphics adapter is enabled that is when I am not able to do anything except safe mode.  When I disable it I can get into debugging mode and try to make some changes and Windows update will work. I have a boot log file if you want to look at that?

                              • 12. Re: HD Graphics 4000 and Windows 10
                                mikec_intel

                                Hi sbaloo,

                                 

                                In your case, I recommend you to verify with your laptop manufacturer if there are available drivers for Windows® 10. Run Windows® update utility; it will install the latest drivers of Windows® operating system and latest laptop drivers.

                                 

                                Hi JRS6067,

                                Your case is not common, the driver should work properly. Get into the BIOS and reset settings to default. Then, install the latest Chipset driver and latest Intel® Management Engine driver from Gigabyte website. Continue with Windows® 10 update utility.

                                 

                                Before running above troubleshooting, go to device manager and uninstall and delete the current graphics driver.

                                 

                                Regards,
                                Mike C

                                • 13. Re: HD Graphics 4000 and Windows 10
                                  sbaloo

                                  Hi

                                   

                                  I did a try already with what you propose. And it doesn't work. But as i said before windows 10 1511 it was working.

                                  Did you heard about other cases?

                                   

                                  Regards

                                  • 14. Re: HD Graphics 4000 and Windows 10
                                    JRS6067

                                    I had already gone to the Gigabyte site and downloaded and installed the most recent drivers for the motherboard.  I am still experimenting with the stripped down desktop as you described.  The only way to get past the blank screen is to go into safe mode.  From there I updated the MS basic display adapter and it installed 153339.  I rebooted and got and an error.  It went into repair mode then gave options for troubleshooting.  I tried to get boot using the debugging mode but it will not load.  The times that I have been able to open up in debugging mode and use Windows update (it doesn't work in safe mode with networking) I tries to update the WDDM 1.1 and 1.3 and it lists the Intel HD Graphics 4000.  I hit install and it reaches 50% goes blank and either restarts with an error or just freezes.  Would someone in support be able to log into my computer in safe mode with networking.  This is driving me crazy.  I may have to go back to Windows 7 Pro but I don't want be stuck missing the free upgrade.  Thanks again.

                                     

                                    Jeff

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