Please provide your specific Intel® NUC 5i5xxxx model in order to provide you with a better response.
Additionally, please take into consideration the normal 3.5 jack connectors may vary a little bit in specification.
For more information refer to https://downloadmirror.intel.com/24566/eng/NUC5i5MYBE_TechProdSpec05.pdf on page 32.
Hello Caesar, thanks for taking time to reply.
On the back it says Model D54250WYKH, manufactured 05/2014. Do you need anything further or is this sufficient?
The 3.5mm plug is a standard stereo plug like you find on a headphone. Area 4 does not exist (no microphone) and forms one area with area 3. When I attach the cable or the headphone, the hardware detects a plug-in and asks what I inserted. No matter what I reply, no audio device is found according to the Windows audio control panel and the Realtek panel.
Anyone with some information what may be wrong, how to fix this please?
Please submit a picture of the current audio jack pinout you are currently using.
I suggest trying one like this 3.5 mm audio jack Plug, straight Number of pins: 4 Stereo Black BKL Electronic 1107017 1 pc(s) from Conrad.com
Also please try testing the audio with different headphones or Speakers to see if you get audio out of the NUC.
Additionally, you could try uninstalling current audio driver and installing this one Download Audio: Realtek ALC Audio Driver for Intel® NUC
Please take into consideration the fact, this download record provides the Realtek* audio driver version 22.214.171.12414 for the front panel audio jack on Intel® NUC.
Audio output to a TV is provided by the Intel® High Definition Audio via the HDMI v1.4a interface and/or the DisplayPort 1.1a interface through the PCH (depending on your model). HDMI audio drivers are included with the graphics driver available for your Intel NUC product.
Based on this, we need to select the output device by right-clicking on the audio icon on the bottom right corner of your Windows* 7 screen and then click on "Playback Devices" and then select your output device.
Note: By right-clicking on the "Playback Devices" blank are right after the speakers, you will be able to enable the "Show Disabled Devices" and the "Show Disconnected Devices"
*Other names and brands may be claimed as the property of others.
My apologies for the late reply. Work's been demanding lately.
I found a headset at work using the plug you described. No go. The plug in is recognized, as is plug out. But the manager keeps saying no audio device has been installed. Windows audio panel says the same. I cannot select an output device because "no audio device installed". Disabled and disconnected devices were set to visisble.
I already had the driver installed that you mentioned. I noticed the driver description specifically stated is was for the front audio jack, so I already tried it. Nevertheless, I de- and reinstalled, no joy.
I just finished updating to the latest BIOS (WYLPT10H.86A.0041.EB.WINPE64), but no difference.
This is what I see in device manager:
Anything else I can try, or must I assume the NUC is defective?
Please try uninstalling current audio driver and then intall this one Download Audio: Realtek ALC Audio Driver for Intel® NUC
This download record provides the Realtek* audio driver version 126.96.36.19914 for the front panel audio jack on Intel® NUC.
Note: Audio output to a TV is provided by the Intel® High Definition Audio via the HDMI v1.4a interface and/or the DisplayPort 1.1a interface through the PCH (depending on your model). HDMI audio drivers are included with the graphics driver available for your Intel NUC product.
If issue persists after that I suggest to Contact Support
Unfortunately, a fourth deinstallation and reinstallation changed nothing. No audio device. I'll try contacting support. Thanks for your assistance!
I decided to try and look into the BIOS settings before contacting support. I hooked the NUC to my monitor using DP, and lo and behold, in Windows the audio device included in my monitor was recognised. And once I attached my headphones, a second audio device (speakers) was recognised.
Once I set it up headless again, the audio device remained available. So you have to install the audio driver with a digital source available, which will enable the analog device as well. Easy, once you know this particular quirck. I had installed the basic Win 7 and set it up for RDP and did the rest of the installation remotely. Including drivers.