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Please provide us with the msinfo32:
- Press windows flag key and the "R" at the same time> Run > type "msinfo32.exe"
- Select File> Save.
- Browse to an appropriate location to save the file.
- Type a filename into the appropriate field and ensure the "Save as type" is set to "System Information File (*.NFO)"
- Click the "Save" button and post it here so we can help finding the information you need.