5 Replies Latest reply on Nov 11, 2015 1:36 PM by Amy_Intel

    Does Office 2016 cause Machine check exception on all Broadwell CPUs?

    vampirestate

      I hava i5-5675C running on Ausus H97-pro gamer Mainboard.

      After I updated to MS Office 2016 (from 2013) starting an Office-app caused a Bluescreen "Machine check exception". I had to return to Office 2013.
      Some posts on Internet say that this only
      happens with Broadwell-Prozessos (i5-5700HQ, i5-5675C, i7-5775C) and it is a known issue.

      The talkis about a design defect in Broadell-Architecture.

      Soe linuc-distributions semm to have the same problem...

      There are different reports about the cause of this. Some think it`s within the Iris pro GPU and a clean install of the latest driver could solve that. But this didn`t work fo all.

      Some say that a BIOS-Update could solve this. Well - it seems that only a view vendors offered a new BIOS

      What I read, a workaround is to turn of speedstep. Probably that`s what the BIOS-update does.

      But: Turning off speedstep will lead to greater power consumption and greater heat even on running idle.


      Does anyone have this problem too?

      Does Intel work on a solution?

        • 1. Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?
          Amy_Intel

          Hello vampirestate,

           

          Please fill out the following form Default level information for reporting Graphics issues and post it here, make sure to follow closely all the instructions on the post so we can replicate the issue.

           

          Regards,

           

          Amy.

          • 2. Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?
            vampirestate

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            Using Word, Excel, Powerpont etc. of MS Office 2016 leads to Bluscreen "Machine check exception".

            Does it fail every single time, or only sometimes?
            If you can offer a % rate please do.

            everytime within 5 to 10 seconds

            Hardware (HW)

            Brand and Model of the system.

            no specific brand

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            Only Intel i5-5675C Iris Pro Graphics 6200

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            Gericom GM2600 on DVI

            Hanns-G HX191D on VGA

            How much memory [RAM] in the system (see note2 below).

            16 GB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            Mainboard: ASUS H97 Pro Gamer

            CPU: Intel i5-5675C

            SSD: HyperX Savage SSD SHSS37A/240G - 240GB SATA 3 2.5

            RAM: 2x HyperX Savage HX316C9SR/8 Arbeitsspeicher 8GB

            Case: Sharkoon VG4-W

            PSU: Thermaltake London 80 Plus Gold PSU (550 Watt, ATX23)

            Hardware Stepping (see note1 below).

            Hardwarestepping.PNG

            Software (SW)

            Operating System version (see note2 below).

            tool did not work - wanted admin-rights although i am logged in as admin!

            OS is

            Windows 10 Pro 64-Bit  Build 10240

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            1030.0

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            10.18.15.4279

            SW or Apps version used to replicate the issue.

            MS Office 2016

            Configurations

            Single display, clone, or extended (see note2 below).

            extendet

            Display resolution & refresh rate setting of each display (see note2 below).

            1920 x 1200 (GM2600)

            1280 x 1024 (HX191D)

            AC or DC mode, i.e. is power cable plugged in or not?

            PSU: Thermaltake London 80 Plus Gold PSU (550 Watt, ATX23)

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Start Word or Excel or PowerPoint ...
            2. want to use it



            ...


            I'm not quite shure if this helps - i do not believe it is a graphcs-issue



            • 3. Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?
              vampirestate

              Asus Support sent me a new BISO-Version (2501) while Version 2407 still is the official one for H97-PRO GAMER Mainboard on Asus-Homepage.

              New BIOS solved the described Problem.

              • 4. Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?
                Amy_Intel

                Thank you for the information.

                 

                I will be updating this thread.

                 

                Regards.

                • 5. Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?
                  Amy_Intel

                  Thank you for sharing your outcome with the new BIOS version, I glad that this issue was solved. If you need further assistance let me know.

                   

                  Regards,

                   

                  Amy.