Kernel-Process-Power Event ID: 37 Level: Warning

[MHasa5]

Most of the times when I reboot or turn the power on from shut down it gets a bit hot left side of the laptop near the mouse where it is shows Intel sticker i5 etc... When I open event viewer it shows this event Kernel-Process-Power Event ID: 37 Level: Warning... Like this all together but seperate events:

The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

I have a feeling that this is a BIG PROBLEM so I need help on this

Thanks Alot if you can help me on this

[HThei]

This is a huge problem. Ive read other threads in this site and Intel tries to put it on the manufacturers. I work in the repair field and I've seen this error on every brand (except apple) the customers complain about reboots and shutdowns. Ive found this issue on both win 7 and win 8.1 machines. now im finding it on my personal machines. ive seen this on clean installs (new ssd also) ive updated drivers, rolled back drivers, clean install with latest drivers, clean install with old drivers (ive had saved for my personal machines). ive had limited experience with win 10 so i cant say that ive seen it on that as of yet however thats not to say that i wont.

I hope this is not some ploy Intel has been brought in on to further migrate people from older versions of windows to windows 10. this issue demands attention as it is at best a critical dev error, and at worst a scheme.

[MHasa5]

This problem started in Windows 10 did a hard drive wipe then factory resetted twice few weeks ago now on Windows 8.1 still happens. It probably has something to do with the BIOS maybe a bug since I put settings to default

[Cesar_B_Intel · Accepted solution]

Hello TheBossDriver,

In this particular situation It seems your BIOS is restricting the Processor performance.

Could you please provide us with more information about your computer, brand, model, processor, RAM and Operating System?

Additionally, could you let us know when this issue occurs?

According to third parties forums, I have and understanding this issue may be related to BSOD's and possibly caused by BIOS settings or recent hardware changes.Please try resetting your BIOS to Default settings and let us know if issue persists.

Other cases have been associated to dust on Laptop cooling system.

Additionally, provide any configuration, settings, hardware or software changes that could be causing the Issue.

Regards,

Caesar B_Intel

*Other names and brands may be claimed as the property of others.

[HThei]

which one?

the lenovo t400 with t9900? (win 7 pro recently installed after restart started happening)

the sony vaio pro 13 (svf1321pbxr) with the i7-4500U (win 8.1 pro)

the other lenovo x230 with the i5-3320M? (win 7 pro)

the dell xps13 with i5-2467M? (win 7 pro)

i own the first two, my brother owns the x230, and the dell is a clients. i can vouch for the first three not having any hardware changes, and with all four ive reapplied the thermal paste, updated BIOS, updated chipset (from intel direct using UNF tool), updated ME. i was only able to disable speed step in the dell (the other three dont offer than option in BIOS), adj the power settings in all so the cpu is always performing at 100%.

i am very curious to hear more about how this is still a BIOS/(laptop/mobo)manufacturer issue as these things came in suddenly within the last 4 months. especially on the t400 which has been running perfectly for the last 4 years that ive had it (with the same drivers).

[MHasa5]

HP Pavilion 15 P157sa Ram: 8.00GB

Processor Intel(R) Core(TM) i5-4288U CPU @ 2.60GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)

Windows 8.1 64 bit ( It started in Windows 10 so I factory resetted twice still not fixed)

Used Intel Processor Diagnostics Tool everything seemed fine

BIOS Version/Date Insyde F.42, 18/03/2015

SMBIOS Version 2.8

BIOS Mode UEFI

Set BIOS to default many times not fixed

And about the heating up near the mouse do not think it is dust since it was repaired a month ago and it is not a year old yet. Checked for dust not there. Also the heat goes then comes back. I think(NOT 100% SURE) ISCT is causing found warning events in application

ISCT - CAgentState::RegisterHidEvent Unable to connect to the mouse filter driver, error=0

ISCT - CAgentState::RegisterHidEvent Unable to connect to the keyboard filter driver, error=0

ISCT - CAgentState::DoPeriodicSuspendResume Failed to register HID evnet to filter driver

Event ID 1000 WARNING

Processor Name: Intel(R) Core(TM) i5-4288U CPU @ 2.60GHz

Processor Information: Intel64 Family 6 Model 69 Stepping 1

Number of Physical Cores: 2

Number of Logical Cores: 4

Installed System Memory: 8 GB

Operating System: Microsoft Windows 8.1 64-bit

Graphics Information: Intel(R) Iris(TM) Graphics 5100

System Product: 227E

System BIOS: F.42

IT HAPPENS (KERNAL.... WARNING) EVERY TIME I BOOT/RESTART LAPTOP OR SHUTDOWN AND OPEN IT.

[MHasa5]

I found this in event viewer

HP Active Health:

COM Exception running a Casl GET EmbeddedController.AuditLog.JSON command = Return value from BIOS indicating an invalid command value.: One or more arguments are invalid (Exception from HRESULT: 0x80000003)

Warning

Event ID:37

[Cesar_B_Intel]

HelloTheBossDriver

In this particular situation, I suggest confirming with the motherboard manufacturers if a BIOS update may help and if recommended.

If they do not recommend a BIOS update or if already on latest version, I suggest resetting the BIOS to defaults.

Note: this error seems to be related to high temperatures on CPU.

Regards,

Caesar B_Intel.

[MHasa5]

I said this alot of times my BIOS is up to date and I have resetted bios I contacted HP they couldn't do anything

[MHasa5]

Checked CPU temp it is not high its around 20-35

degrees

[MHasa5]

had a chat with HP they re-installed BIOS and downloaded chipset drivers still not fixed

[Cesar_B_Intel]

Hello TheBossDriver,

If you are able to access the Operating system on your HP Pavilion, are you able to post here the https://technet.microsoft.com/en-us/library/bb490937.aspx msinfo32.nfo file?

Additionally, run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit- Download Intel® Processor Diagnostic Tool (64-bit) and post the results here.

Regards,

Caesar B_Intel.com

[MHasa5]

IDPT & MSINFO32.NFO FILE HERE: http://1drv.ms/1QbYl4K Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

[Cesar_B_Intel]

Hello TheBossDriver

Thank you for providing the requested information. I was unfortunately unable to open the MSINFO32.nfo file on my end because it appears the file got corrupted.

In this particular case, based on the fact the Intel® Processor Diagnostic Tool test was passed, I suggest contacting the Original Equipment manufacturer(OEM) in order to get further assistance.

This does not seem to be an issue with the processor as Intel® Processor Diagnostic Tool passed the test and temperatures are fine.

As you reported

Regards,

Caesar B_Intel.

[Cesar_B_Intel]

Hello TheBossDriver,

In regards to "COM Exception running a Casl GET EmbeddedController.AuditLog.JSON command = Return value from BIOS indicating an invalid command value.: One or more arguments are invalid (Exception from HRESULT: 0x80000003)" I found out it is related to Realtek PCIE CardReader being blocked from starting by the Operating system.

You could get additional information from here http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/realtek-pcie-cardreader-is-blocked-from-starting/ff60b824-8090-4f59-a2be-6b32e28803e1?auth=1 http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/realtek-pcie-cardreader-is-blocked-from-starting/ff60b824-8090-4f59-a2be-6b32e28803e1?auth=1 *

Regards,

Caesar B_Intel.

*Other names and brands may be claimed as the property of others.

[MHasa5]

I do not want to download windows 10 though aint there any way to fix this?

[Cesar_B_Intel]

Hello TheBossDriver,

It does not seem to be an issue generated or caused by the processor.

Have you tried a fresh installation of operating system on any of the affected computers?

Regards,

Caesar B_Intel.

[MHasa5]

Tried factory reset and a hard drive wipe then reinstall but that did not work so did Refresh your PC without affecting your files but that never worked also

[Cesar_B_Intel]

Hello TheBossDriver,

Thanks for sharing this information.

Please provide the following information so we could do further investigation:

Computer Brand, Model, Operating system and if possible attach picture of the error you are getting and instructions on how to reproduce the issue.

Regards,

Caesar B_Intel.

[MHasa5]

HP PAVILION 15 P157SA WINDOWS 8.1 64BIT (more info of my unit is in earlier posts

HP Active Health:

COM Exception running a Casl GET EmbeddedController.AuditLog.JSON command = Return value from BIOS indicating an invalid command value.: One or more arguments are invalid (Exception from HRESULT: 0x80000003)

Warning

Event ID:37

[Cesar_B_Intel]

Hello TheBossDriver,

Have you contacted HP* in regards to this issue, if so, were you given a service ticket number?

If you already contacted HP* please let us know what they recommended and the results.

If you consider this is an issue with the processor, the warranty of the processor in the laptop is granted by the original equipment manufacturer.

Regards,

Caesar B_Intel.

*Other names and brands may be claimed as the property of others.