We would like to mention that Installing or upgrading the various Intel® Wireless Adapters by end users is not supported by Intel. The end user is not authorized to install these wireless adapters. They can only be installed by the manufacturer or its authorized representative.
The Intel® Dual Band Wireless-AC 7260 that you have installed may not be fully compatible with your system, so we cannot guarantee that it will operate correctly.
In our best effort, here are some important aspects to consider:
- What process did you use to replace the adapter? It is better to remove old drivers (WiFi and bluetooth) before installing the new adapter, otherwise, the old software/drivers may cause unexpected behavior after the swap.
- You may do a clean install of Intel® PROSet/Wireless Software for Windows* and Intel® PROSet/Wireless Software for Bluetooth® technology for Windows*. Removing the Programs and deleting the drivers before installing the latest version available for your OS version.
- Use Intel® Driver Update Utility to check and install drivers for other Intel components in your system.
Ï dit the clean install of both of the bluetooth and wifi software. I uninstalled the older with revo unintaller, restart, permorm a scan with ccleaner, remove the drivers
from the gestionnaire de périphérique, install the latest drivers (first wireless then bluetooth).
I used the Intel Driver Update utility and there is someting strange in the result of the scan. I don't know if it's normal but I have 2 devices for the bluetooth as it is show
in the scrennshot.
The other strange thing I see is that I installed the 17.xx software for the bluetooth but it is writted as 22.214.171.124 (which is the wireless) software. Is it normal or not?
Thanks for your respond.