1 Reply Latest reply on Oct 29, 2015 4:42 PM by jonathan_intel

    my intel proset wireless icon in the tray now has a red x on my dell precision m6700


      The system has worked fine for 2 years.  When i mouse over the icon it says there are no wifi adapters in the system, wifi is working but it must not be the proset driver?  what do i do to get that back?

      Running Windows 7 Professional.  I looked at bios and that seemed fine.  i reset the proset no change. 

        • 1. Re: my intel proset wireless icon in the tray now has a red x on my dell precision m6700

          Hello bprice,


          I would like to mention that in this type of issue, the main source for support would be the Computer Manufacturer Support. Since the adapter had been working fine previously, but it is not detected properly anymore.


          Why should I contact my OEM (computer manufacturer) for wireless software and support?


          In our best effort, here are some initial recommendations and troubleshooting steps you can try:


          - Check in Windows Device Manager, Network Adapters, and look for your Wireless adapter. If it is shown, confirm the driver version and status. If it is not detected, look for any unknown devices in device manager.


          - Were there any recent changes applied to the computer? (driver updates, hardware changes, etc.)


          - Was this the original adapter that came with your computer? If it was, download the latest driver available from the Dell and attempt to install it
            * You might want to uninstall Intel® PROset/Wireless Software, and the driver in device manager before installing the new version.


          - What is the exact model of your Wireless Adapter, and the driver version shown in device manager?


          If you require further assistance, please let us know the information requested, and the results of the actions mentioned above.