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Please try the following:
- Access control panel
- Devices and printers
- Look for your keyboard there.
- Do right click on it and select keyboard settings.
- Click on the hardware tab.
- Click on properties.
- On the next window click on change settings
- You will have another window, click on power management and make sure the option for allow this device to wake the computer is check and then try to see if you can wake up the PC.
From my end I will be doing some tests as well to see if we get the same behavior.
I hope this can help you.
Thanks and regards!
Thanks for responding. I went through the process you suggested only to find the box already checked. So, I don't think Windows 10 can do any more. It appears to be in the driver/power settings controlled by Intel.
I did test this configuration and I found out that we get the same problem.
I will escalate this issue to our engineering department for further investigation.
We appreciate you have bring this to our attention.
Did you check on the power options in your system? What Operating System are you running?
Verify that your device is allowed to wake the computer
a. Open the Keyboard control panel item.
b. Click the Hardware tab, and then click Properties.
c. Click the Change Settings button
Note. This step requires Administrator access
d. Click the Power Management tab, and then verify that the Allow this device to wake the computer is enabled.
e. Click OK, and then click OK again.
Let me know your findings,
If you check the above messages you will see ivanu_intel suggested the process you list. Both of us checked and the "wake up computer" block was already checked but still does not work.
You can switch to a non- Bluetooth wireless keyboard and mouse like I did. My 2.4ghz non-Bluetooth wireless mouse wakes up my computer every time. My Bluetooth keyboard and mouse do not.
I believe you as you probably use a USB dongle as the wireless receiver and we know wired USB keyboards do wake the NUC. I was just trying to save my USB ports for other functions.
Was this problem finally resolved by Intel ?
I just bought Microsoft wedge mobile keyboard that runs on bluetooth for my newly setup NUC5i5RYK system loaded with windows 10. While the bluetooth keyboard got paired fine and instantly, it won't wake up the system from sleep on pressing any key. I don't want to buy a USB dongle wireless keyboard as I really like this keyboard and would not want to let it go for this silly reason Google search suggests that this keyboard wakes up microsoft surface pro tablet from sleep just fine. ivanu_intel was this issue escalated and resolved ?
This issue was escalated and it is still under investigation, we don’t have an estimated time when it will be fixed.
We apologize for any inconvenience this can cause and thank you for your patience on this case.
I’m sorry at this moment we don’t have an ETA when the issue is going to be fixed, I suggest you to try installing this Bluetooth driver and see how it goes.
If it does not work we will need to wait for a new BIOS version and I really apologize for any inconvenience this is causing to you.