4 Replies Latest reply on Jan 14, 2016 4:12 AM by CrossFitFreedom

    7265 ac constant disconnects

    Karno

      Hello,

       

      I own Acer P645-S with Intel 7265 AC wireless card.

      I get constant disconnects from any router. When it happens, I can't see any wireless networks and I have to disable/enable wireless adapter, then it works again. It happens very randomly.

      I tried every recommended setting posted in threads on this site (such as AC-7265 Frequent disconnects/Painfully slow when connected)

      I tried acer drivers, I tried oem drivers, none of them helped.

       

      When i plug in usb wireless card (tp-link), it works flawlessly, no drops.

       

      Is there anything more I can do to make 7265 work as it is supposed to?

        • 1. Re: 7265 ac constant disconnects
          aleki_intel

          Karno,

           

          Is this wireless card the original one installed by factory or it is a replacement?

          What drivers version are you using?

          • 2. Re: 7265 ac constant disconnects
            H.M.Moed

            I have the same problem with my ac7265 card, accept that I never had connection yet. The card is recognized, but there are no networkconnections to be seen.

            Which drivers to use? Do I have to use the latest? They don't seem to work. Please help, I already spent hours to resolve this probleNUC

             

            *NUCMYHE

            * windows 8.1 pro

            8gb memory

            • 3. Re: 7265 ac constant disconnects
              jonathan_intel

              Hello H.M.Moed,

               

              Here are the main recommendations we can provide about this issue based on the information you have provided:

               

              - Download and Install Intel® PROSet/Wireless Software for Windows 8.1*, version 18.20.0.

               

              - Apply the configuration from the following advisory: Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

               

              - If the issue persists, please verify that the wireless adapter is properly seated in the NUC board, and that the antennas are connected correctly, as noted in Intel® NUC kit

              NUC5i5MYHE/NUC5i3MYHE Integration Guide.

              • 4. Re: 7265 ac constant disconnects
                CrossFitFreedom

                How many more weeks/months have to pass before you guys come up with a viable solution for this garbage wireless adapter? Many of us bought machines without ethernet based on the advertised reliability of your dual band wireless adapters. I can't speak for everyone here but i personally spent a small fortune on my ultrabook and this has been the biggest disappointment.

                 

                I read review after review before purchasing and all that anyone talked about was intels skylake processor which makes me wonder if intel and pc manufactures pay these guys. How could they not have experienced these connection issues?

                 

                If you think I'm going to attach a USB WiFi dongle/extender/adapter/tether/duct taped coat hanger to this thing your stuck in 1998. You wouldn't put a cassette player in a tesla would you?

                 

                The amount of threads on various support forums including intels regarding this issue is staggering. I thought i was inconvenienced, schools, businesses etc bought dozens if not hundreds of machines with this adapter installed and the best advice you can give these institutional clients is uninstall/reinstall? That's like my company's IT guy asking if i restarted my desktop when tell him it's taking too long to boot!? If you can't adequately service these institutions what chance do individuals like myself have at recurving an immediate fix!?

                 

                I'm over it. HPs, Asuss(Asuss', Asus'ss...?), Lenovos and Intels support can go to "D-ell". You guys should seriously reconsider the word "support" in your job title. How in the hell is HPs warranty dept going to tell me they haven't heard of any issues relating to intels wireless adapter? I'm going to pull this adapter out like tom hanks pulled that cavity in cast away. And unless you want to me send me the 2015 ac-8260, 3165 or tri blend 17265 im going with your #1 competitor. And when my new wireless adapter is finally clocking speeds that your bs product brief claims im going to screen shot it and copy/paste the crap out of it and let the world know the $20 piece of garbage you put in my ferrari ultrabook is just that!

                 

                And please for the love of God, do not reply with advanced adapter settings like change power sleep mode, fat channel intolerant, HT mode or your classic go-to...uAPSD. Unless you have a VIABLE SOLUTION don't say anything. I'll take that as "we sell bad products for a profit" and go about my business.

                 

                I feel better already

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