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Please try installing the latest graphics driver you can download it here:
If the problem still persists please be aware that Intel is working in a new driver to solve issues with the graphics and Windows 10.
Similar issues were reported here:
Thanks and regards!
I'm sorry that I couldn't get back to you before, I would like to ask you if your problem resolved or if it still persists.
In addition, there is a new driver that you can download at the following link:
Please let me know if you need anything else.
Please try the following:
Update the Intel® NUC BIOS; you can download the latest version here:
Please see BIOS Update Instructions for Intel® NUC
Please try the latest Beta driver that it was released a couple weeks ago.
If the problem persists, please reply with the website where you watch the videos so we can test them in our lab.
Moreover, I will appreciate if you could fill out the information at the following link and then POST it here:
Bios was already at that level (updated anyway)
Beta driver installed
This isn't a case where I'm going to any specific site to watch videos, its where I'm browsing the web and if the page has an embedded video in it, which could also be an advert, the system freezes and the only way back is to reboot. This mornings case in point was the news section, a piece on Donald trump being removed from stage as soon as I clicked on it, it froze. I assume this is using Edge browser but I have also encountered it whilst using Chrome. I shall attach a video to my next post.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Intel NUC 5i7RYH
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
LG monitor m2432
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
see attached file
Operating System version (see note2 below).
Windows 10 10.0.14931
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920 x 1080 59p hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- see video
Thank you for this information matt_freem, I really appreciate your time on this matter.
I would like to ask you if you have tried one memory stick at a time if you have two sticks installed, I know that the system works fine with Ubuntu 16.04 but we have tested this unit plenty of times and we have not experience this issue.
I’m asking just to try to isolate the issue, if there is a chance for you to try one memory stick at a time that will be great if not, it is understandable.
Thank you matt_freem for trying that for us and for reporting here.
At this point, since we are not able to replicate this issue in our Lab most likely it is a hardware issue or an issue with the processor installed in the NUC. I'm sending you a private message for you to reply with you information to create a case and help with a warranty replacement.
Did you solve your problem? I have exactly the same problem in my NUC5i7RYH and had it directly from start. Windows 10, 64 bits, some videos and graphics makes the screen freeze and computer to not react on keyboard or mouse. E g "MS Office Update" software for Office 2013 have some video or graphics that causes this to happen. Some version of start page in Edge had this. Trying to watch a video using CCCP and "Mediaplayer Classic home cinema" causes this as well. Switching to Windows basic driver fixes the issue temporary but Windows will update to latest Inel-driver. Intel driver update utility will also update the driver.
Please try the latest Intel® Beta driver, you can download it here:
Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
Try to do manual installation, please see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
If you receive any errors (not including signature warning), delete the current driver completely. Without rebooting, install the driver.
Please see Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
Note: This driver is not certified by Microsoft* and will generate a warning when installing.
I hope this can help.