3 Replies Latest reply on Nov 16, 2015 8:30 AM by Amy_Intel

    Payday 2 white transparent rectangle bug

    lybxlpsv

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Random white transparent rectangle on textures

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      every time

      Hardware (HW)

      Brand and Model of the system.

      Lenovo E130 i3-3227u, Asus X200CA 1007u

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

       

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LVDS1

      How much memory [RAM] in the system (see note2 below).

      Lenovo 6GB, Asus 4GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 7, Windows 8.1, Windows 10

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Lenovo 2170, Asus 2137

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      15.33.36.64.4276

      SW or Apps version used to replicate the issue.

      Any Version.

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Display resolution & refresh rate setting of each display (see note2 below).

       

      AC or DC mode, i.e. is power cable plugged in or not?

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Install any 15.33 driver

      2. Run the game

      3. Most noticable levels;

      Bank Heist, Safehouse, Hoxton Breakout Day 2.

      Payday 2 Texture Bug Intel HD 4000 - YouTube

      How not to reproPlease provide steps to not replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Install the 15.28.24.64.4229 driver

      2. ..........

      3. Problem fixed.

      unrelated : slow DX11 performance on other games due to older driver.