9 Replies Latest reply on Nov 6, 2015 2:56 PM by mikec_intel

    Can Hd 5500 output 2560x1400?

    Tobstar

      I've seen places where it says that it can but when I look at all the available modes it doesn't feature this resolution. My Monitor can, the cable can, I need to know if the 5500 can.

      I have the latest drivers 10/10/15

        • 1. Re: Can Hd 5500 output 2560x1400?
          rootheday

          what type of connection are you trying to use?  VGA connector can't support high resolutions period (1920x1200, I believe). if you are connecting via DVI connector/cable, please note that Intel display controller only supports DVI single link, not DVI dual link.  DVI single link is approximately same max resolution as VGA;  DVI-D would be required for higher resolution. 

           

          If you are connecting via DP or HDMI, 25x14 should work.

          • 2. Re: Can Hd 5500 output 2560x1400?
            Tobstar

            Thanks for the reply. Funnily enough I bought a DVI-D because I wasn't sure about the HDMI. Sadly neither give me the option for 25x14. I've done loads of research because I bought an expensive monitor just so I could get 25x14 and apparently it's an issue with Windows 10 compatibility. I've heard that they are working on updated drivers but there was an update on the 10 Sept 2015. Oh how excited I got but to no avail. Its stupid that the mini display port can't output higher than the built in display (1080p)

             

            I would like a real update on this because my whole reason for buying this XPS 13inch laptop was so that it could output high res to a monitor. Its shocking that I'm unable to do this.

            • 3. Re: Can Hd 5500 output 2560x1400?
              allan_intel

              Can you send the graphics report generated within graphics control panel?

               

              Graphics Drivers — Intel® Graphics Driver Report

               

              Allan.

              • 4. Re: Can Hd 5500 output 2560x1400?
                Tobstar

                Intel(R) HD Graphics 5500

                 

                Port Date: Friday, October 23, 2015

                Report Time [hh:mm:ss]: 10:02:41 AM

                Driver Version: 20.19.15.4300

                Operating System: Windows* 10 Pro(10.0.10240)

                Default Language: English (United Kingdom)

                Physical Memory: 4000 MB

                Vendor ID: 8086

                Device ID: 1616

                Device Revision: 09

                Graphics Output Protocol (GOP) Version: 5.5.1028

                Current Resolution: 1920 x 1080

                 

                Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

                Processor Speed: 2195 MHz

                Processor Graphics in Use: Intel(R) HD Graphics 5500

                Shader Version: 5.0

                OpenGL* Version: 4.4

                OpenCL* Version: 2.0

                 

                * Microsoft DirectX* *

                Runtime Version: 12.0

                Hardware-Supported Version: 11.1

                 

                * Devices connected to the Graphics Accelerator *

                 

                Active Displays: 1

                Inactive Displays: 1

                 

                * Built-in Display *

                 

                Display Type: Digital

                DDC2 Protocol: Supported

                Gamma: 2.2

                Connector Type: Embedded DisplayPort

                Device Type: Built-in Display

                 

                Maximum Image Size

                Horizontal Size: 11.42 inches

                Vertical Size: 6.69 inches

                 

                Supported Modes

                1920 x 1080 (60p Hz)

                 

                * Digital Display *

                 

                Display Type: Digital

                Serial Number: T1UEE0018500

                DDC2 Protocol: Supported

                Gamma: 2.2

                Connector Type: DisplayPort

                Device Type: Digital Display

                 

                Maximum Image Size

                Horizontal Size: 23.62 inches

                Vertical Size: 13.39 inches

                 

                Supported Modes

                640 x 480 (60p Hz)

                640 x 480 (67p Hz)

                640 x 480 (72p Hz)

                640 x 480 (75p Hz)

                720 x 400 (70p Hz)

                800 x 600 (56p Hz)

                800 x 600 (60p Hz)

                800 x 600 (72p Hz)

                800 x 600 (75p Hz)

                832 x 624 (75p Hz)

                1024 x 768 (75p Hz)

                1024 x 768 (70p Hz)

                1024 x 768 (60p Hz)

                1152 x 870 (75p Hz)

                1152 x 864 (75p Hz)

                1280 x 1024 (75p Hz)

                1280 x 960 (60p Hz)

                1280 x 1024 (60p Hz)

                1280 x 720 (60p Hz)

                1280 x 800 (60p Hz)

                1440 x 900 (60p Hz)

                1680 x 1050 (60p Hz)

                1920 x 1080 (60p Hz)

                2560 x 1440 (60p Hz)


                Power Management Support

                Standby Mode: Supported

                Suspend Mode: Supported

                 

                Raw EDID:

                00 FF FF FF FF FF FF 00 04 72 17 04 7B 76 70 52

                1B 19 01 03 80 3C 22 78 CA 61 50 A6 56 50 A0 26

                0D 50 54 BF EF 80 71 4F 81 40 81 80 81 C0 81 00

                95 00 B3 00 D1 C0 56 5E 00 A0 A0 A0 29 50 30 20

                35 00 55 50 21 00 00 1A 00 00 00 FD 00 38 4C 1F

                59 19 00 0A 20 20 20 20 20 20 00 00 00 FC 00 47

                32 37 37 48 55 0A 20 20 20 20 20 20 00 00 00 FF

                00 54 31 55 45 45 30 30 31 38 35 30 30 0A 00 48

                 

                * Other names and brands are the property of their respective owners.

                • 6. Re: Can Hd 5500 output 2560x1400?
                  mikec_intel

                  Hi Tobstar,

                   

                  The maximum resolutions per video port output are the following:

                  DisplayPort 1.2 and eDP: 3840 x 2160 @ 60 Hz
                  HDMI*: 4096 x 2304, 3840 x 2160 @ 24 Hz / 24bpp
                  DVI: 1920 x 1200 @ 60 Hz

                   

                  You can find more additional information about maximum resolution at:

                  Quick Reference Guide for Intel® Core™ Processor Graphics | Intel® Developer Zone

                   

                  Video Adapters usually downgrade TV resolutions.

                   

                  Regards,
                  Mike C

                  • 7. Re: Can Hd 5500 output 2560x1400?
                    Tobstar

                    Thanks for the help by the way. The question remains - why doesn't the DisplayPort to HDMI cable that I bought, which said that it could output 2560x1440, not work then? The Monitor can as stated in the graphics report, your telling me that the card can do it as my research said but the software simply doesn't offer me that resolution?

                     

                    This really shouldn't be so complicated.

                    • 8. Re: Can Hd 5500 output 2560x1400?
                      Tobstar

                      RESOLVED.

                       

                      It was indeed the cable. Had to be the fancy pants Display port to weird HDMI (there was me thinking that HDMI was standard)

                      • 9. Re: Can Hd 5500 output 2560x1400?
                        mikec_intel

                        Hi Tobstar,

                         

                        Thank you for your feedback.

                         

                        Regards,
                        Mike C