5 Replies Latest reply on Nov 10, 2015 3:53 PM by Bryce@Intel

    Skylake: Video problems.

    Fork

      I recently installed the Skylake i5 6500 and I'm experiencing problems with viewing video files that I never had with the onboard graphics with my Ivy Bridge CPU.  The main problem is continuous shutter with MP4 HD video files.  DVD files don't shutter, but have a lot of flashing.  I'm using the Asus Z170M Plus motherboard with 8gb of DDR4 RAM from Crucial and a PowerDVD player.

       

      So far I've re-installed the graphics driver and checked all the settings, updated the BIOS and raised the video cache to the 1024MB maximum in the BIOS.

        • 1. Re: Skylake: Video problems.
          Fork

           

           

          Category

          Questions

          Answers (N/A if not applicable)

          Description

          Provide a detailed description of the issue

          shutter lines in video playback

          Does it fail every single time, or only sometimes?
          If you can offer a % rate please do.

          continuously with MP4 HD files

          Hardware (HW)

          Brand and Model of the system.

          DIY

          Hybrid or switchable graphics system?
          ie Does it have AMD or NV graphics too?

          no

          Make and model of any Displays that are used to see the issue (see note2 below).
          LFP
          = Local Flat Panel (Laptop panel)
          EFP = External Flat Panel (Monitor you plug in)

          Panasonic Plasma screen, via HDMI

          How much memory [RAM] in the system (see note2 below).

          8gb ddr4

          Provide any other hardware needed to replicate the issue.
          ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

          Asus Z170M Plus motherboard

          Hardware Stepping (see note1 below).

           

          Software (SW)

          Operating System version (see note2 below).

          Windows 7 64

          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

          0412

          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

           

          SW or Apps version used to replicate the issue.

          PowerDVD

          Configurations

          Single display, clone, or extended (see note2 below).

          single

          Display resolution & refresh rate setting of each display (see note2 below).

          59p and 60p,  It seems to default to 59p, but I tried both.

          AC or DC mode, i.e. is power cable plugged in or not?

          AC

          How to repro

          Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
          A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

          1. just play video file




          ...

          1 of 1 people found this helpful
          • 2. Re: Skylake: Video problems.
            Amy_Intel

            Hello Fork,

             

            I have escalated this issue, as soon as I have an answer I will be updating this thread.

             

            Regards,

             

            Amy.

            • 3. Re: Skylake: Video problems.
              Fork

              This problem appears to have been corrected by upgrading from Win 7 to Win 10.

               

              BTW, (10 days with no response) your support team is not too efficient with responding to these issues.

              • 4. Re: Skylake: Video problems.
                Amy_Intel

                 

                Your feedback is important to us and we thank you for taking the time to communicate this information.


                Regards,


                Amy.

                • 5. Re: Skylake: Video problems.
                  Bryce@Intel

                  Hi Fork,

                  I extend to you a formal apology for lack of response received after submitting your issue. I've spoken with the Agent and updated our policies to mitigate responses from falling thru the cracks moving fwd.

                  That said, I fully understand you've resolved it by upgrading to Win10, but I would still like to forward the details up to my engineering dept for further review, in case there is a gap to fill for those who aren't making the move. But I would need some additional answers than what you provided. If you're willing, could you help me out answering what you can of them real quick?


                  Gfx driver versions you tested and failed?

                  Model # of your external panel - Panasonic [model]

                  Version # of PowerDVD

                  Do you have Win7 service packs installed?

                  Are all the WU (Win Updates) completed?

                  What’s the BIOS version?

                  Does it fail in the same manner with any other file formats like .mkv, or only mp4?

                  Are the failing vids H.264 or WMV?

                  Did you see this failure on any other system, or just the one you have?

                  Do you have a video file that failed for you which you can send us via dropbox or Google Drive to test?