1 2 Previous Next 27 Replies Latest reply on Oct 18, 2016 2:51 AM by r3Dk

    Problem with HD 530 on i5 6600K

    topax

      Hi guys, some weeks ago I built my new pc with i5 6600K, MSI Gaming M5, 2*4GB Corsair ddr4 Vengeance LPX @3000mhz and a Corsair HX620W(I already got it). I have a problem because sometimes the screen doesn't work(black screen with a written message "not supported mode"). The screen starts with some "interferencies": sometimes the problems solves itself, sometimes i have to reboot the pc. I have already update the MB BIOS to the 1.4 version and I have updated the VGA driver to the latest avaiable version. It's not a problem of temperatures(idle 24°C, in game 42°C-I have a Noctua NH-U9S)... What can I do? Should I ask for an RMA? Is it a driver problem or is it related to the CPU/MB? Thank you!

        • 1. Re: Problem with HD 530 on i5 6600K
          Amy_Intel

          Hello topax,

           

          Could you please let us know the operating system you're using?

           

          Regards,

           

          Amy.

          • 2. Re: Problem with HD 530 on i5 6600K
            topax

            Windows 10 Pro 64 bit

            • 3. Re: Problem with HD 530 on i5 6600K
              Amy_Intel

              Please fill out the following form Default level information for reporting Graphics issues and post it here.

               

              Regards,

               

              Amy.

              • 4. Re: Problem with HD 530 on i5 6600K
                orsag

                Category

                Questions

                Answers (N/A if not applicable)

                Description

                Provide a detailed description of the issue

                The issue is very close to the original post. The difference is my hardware (Skylake i5 with HD 530, MB MSI Z170 Gaming M3, 32 GB DDR4 memory HyperX).

                 

                The problem started by noise in various lines on the screen then elevated to sometimies blinking or total blackout of the screen. I tried to check cable attachement, set various memory settings, unplug memory modules, but nothing helps. Only in the BIOS environment is the graphics OK.

                Does it fail every single time, or only sometimes?
                If you can offer a % rate please do.

                It happens irregularly and I do not know any way to reproduce the problem. As this machine is brand new I can only roughly estimate it happens 25% of all the time it runs.

                Hardware (HW)

                Brand and Model of the system.

                Own build.

                Hybrid or switchable graphics system?
                ie Does it have AMD or NV graphics too?

                Using IG only, for the purposes of writing of this issue I installed an nvidia card (no graphics issues with the discrete GC, obviously).

                Make and model of any Displays that are used to see the issue (see note2 below).
                LFP
                = Local Flat Panel (Laptop panel)
                EFP = External Flat Panel (Monitor you plug in)

                EFP HP LP2465

                How much memory [RAM] in the system (see note2 below).

                32 GB

                Provide any other hardware needed to replicate the issue.
                ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                NA

                Hardware Stepping (see note1 below).

                PCI\VEN_8086&DEV_1912&SUBSYS_79781462&REV_06

                PCI\VEN_8086&DEV_1912&SUBSYS_79781462

                PCI\VEN_8086&DEV_1912&CC_030000

                PCI\VEN_8086&DEV_1912&CC_0300

                Software (SW)

                Operating System version (see note2 below).

                64bit Windows 10 Enterprise

                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                1028

                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                10.18.15.4279

                SW or Apps version used to replicate the issue.

                NA

                Configurations

                Single display, clone, or extended (see note2 below).

                single display

                Display resolution & refresh rate setting of each display (see note2 below).

                1920 x 1200 @ 59p

                AC or DC mode, i.e. is power cable plugged in or not?

                AC 230 V, plugged in

                How to repro

                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                1. Turn on the PC
                2. Wait OS to boot
                3. On the login you can already see the issue, sometimes later, sometimes it stabilizes for a few minutes.
                • 5. Re: Problem with HD 530 on i5 6600K
                  topax

                  Wow, it is almost the same problem! The interesting thing is the we have the same motherboard brand, so probably it is a BIOS problem! I will report this also to MSI, maybe there are other people with the same problem! Apparently, the only way to solve the problem is to use a graphic card(I can't afford it now since I am a worker-student, I hope I will soon). I will report to Intel too, thank you!

                  • 6. Re: Problem with HD 530 on i5 6600K
                    topax

                    Category

                    Questions

                    Answers (N/A if not applicable)

                    Description

                    Provide a detailed description of the issue

                    Sometimes some lines(or better, some rectangular points) appera on the screen: when it happens, the screen blackouts("not supported mode" appears on the screen, or "check for the screen connection). Only thing to do is to reboot the system, but sometimes I have the B2 error on my motherboard(that is linked to a VGA problem, probably the BIOS or something like that)

                    Does it fail every single time, or only sometimes?
                    If you can offer a % rate please do.

                    Only sometimes, 50%

                    Hardware (HW)

                    Brand and Model of the system.

                    Own built: Intel i5 6600K, MSI Gaming M5, 2X4GB ddr4 Corsair LPX @ 3000 MHZ, 750GB Western Digital Caviar Black, Noctua NH-U9S

                    Hybrid or switchable graphics system?
                    ie Does it have AMD or NV graphics too?

                    Only IG

                    Make and model of any Displays that are used to see the issue (see note2 below).
                    LFP
                    = Local Flat Panel (Laptop panel)
                    EFP = External Flat Panel (Monitor you plug in)

                    Samsung P2390HD

                    How much memory [RAM] in the system (see note2 below).

                    8GB ddr4 3000MHZ

                    Provide any other hardware needed to replicate the issue.
                    ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                    HDMI & DVI cables

                    Hardware Stepping (see note1 below).

                    PCI\VEN_8086&DEV_1912&SUBSYS_79771462&REV_06

                    PCI\VEN_8086&DEV_1912&SUBSYS_79771462

                    PCI\VEN_8086&DEV_1912&CC_030000

                    PCI\VEN_8086&DEV_1912&CC_0300

                    Software (SW)

                    Operating System version (see note2 below).

                    Windows 10 64 bit

                    VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                    1028.0

                    Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                    10.18.15.4279

                    SW or Apps version used to replicate the issue.

                    Even in starting screen

                    Configurations

                    Single display, clone, or extended (see note2 below).

                    Single display

                    Display resolution & refresh rate setting of each display (see note2 below).

                    1920*1080(tried lowerresolutions and various refresh rates)

                    AC or DC mode, i.e. is power cable plugged in or not?

                    AC 230 V, plugged in

                    How to repro

                    Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                    A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                    1. Turn on the pc
                    2. if it doesn't happen in the starting screen, it will probably happen in other moments(gaming, Office use, etc)




                    ...

                    We have the same hardware stepping: is it a fault stock?

                    I will do a new post with files

                    EDIT: I looked better at your files and I've seen that you have an i5 6500, while I have a i5 6600K: I was wrong when I wrote about the stock, sorry, I was tired after a university day. I don't know which i s the problem, I think I will probably ask an RMA for the MB and, in case I will have the same problem, I will ask an RMA for the CPU too, In case I will face the same problem, I will buy a VGA and use the pc... It's really stressful buying a new pc with your own (few) money and having problems using it (above all for my university studies)... I hope the problem will be solved...

                    • 7. Re: Problem with HD 530 on i5 6600K
                      topax

                      I updated drivers to the new version but the problem is worst... Now every time I use it I have the problem(immediately after standby)

                      • 8. Re: Problem with HD 530 on i5 6600K
                        Amy_Intel

                        Let me perform an investigation about this issue, I will be updating this thread.


                        Regards,


                        Amy.

                        • 9. Re: Problem with HD 530 on i5 6600K
                          Amy_Intel

                          Hello orsag,

                           

                          Have you tried with the latest graphics version? Here is the link if you haven't try Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40].

                           

                          Regards,

                           

                          Amy.

                          • 10. Re: Problem with HD 530 on i5 6600K
                            orsag

                            Hi Amy, I will give it go next week at work, where is that PC. At the moment I am on a discrete GC and the system is running fine. I hope for a functional IGC, though. Hope this will help even though I think it is more BIOS related (or both BIOS and driver), since in various live Linux distros the issue happens too (unless the drivers are the same for all systems, which I doubt).

                            • 11. Re: Problem with HD 530 on i5 6600K
                              orsag

                              Hi, so the new drivers did not solve the issue. As I said, I think it is probably BIOS related, unless the hardware is defective. The problem is that the issue can be caused either by the motherboard or CPU or memory... I do not have means to test, which one is true.

                              • 12. Re: Problem with HD 530 on i5 6600K
                                Amy_Intel

                                Let me know how it goes.

                                 

                                Regards.

                                • 13. Re: Problem with HD 530 on i5 6600K
                                  orsag

                                  Progress update: a new BIOS has been published, but it has not solved any of my issues, it actually added one more - the PC restarts itself once or twice a day.

                                  • 14. Re: Problem with HD 530 on i5 6600K
                                    topax

                                    Same here! BIOS 1.5 released, I tried it but it didn't solve anything! I tried to explain the problem in the MSI forum too, but they say there are bent pins(there are not, I checked!). Intel, can you do something for that?

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