2 Replies Latest reply on Oct 16, 2015 5:13 PM by jaskerx

    Intel 535 ssd locks up server

    jaskerx

      Running Ubuntu 14.04.3 with kernel 3.13.0-65-generic on an Intel 535 series ssd which I bought back in September. Ever since I bought it I have been unable to run smart tests on it they always manually abort thought this might be a firmware thing so I just let it go. Recently however my server has been locking up while over ssh, while playing a video over samba it is not for very long but it is annoying because it should not do this. I started out using rg20 firmware but updated this morning to rg21 (ssd toolbox on windows) which does not seem to make a difference. Also ran a full diagnostic test that passed 100% but does not show up under smartctl. I have replaced the sata cable as well which did not make a difference. This is the error:

       

      Oct 16 09:37:54 LANbox kernel: [  107.868025] ata3: lost interrupt (Status 0x50)

      Oct 16 09:37:54 LANbox kernel: [  107.868041] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen

      Oct 16 09:37:54 LANbox kernel: [  107.868046] ata3.00: failed command: READ DMA

      Oct 16 09:37:54 LANbox kernel: [  107.868051] ata3.00: cmd c8/00:08:f8:10:48/00:00:00:00:00/e7 tag 0 dma 4096 in

      Oct 16 09:37:54 LANbox kernel: [  107.868051]          res 40/00:01:00:00:00/00:00:00:00:00/50 Emask 0x4 (timeout)

      Oct 16 09:37:54 LANbox kernel: [  107.868055] ata3.00: status: { DRDY }

      Oct 16 09:37:54 LANbox kernel: [  107.868062] ata3: soft resetting link

      Oct 16 09:37:55 LANbox kernel: [  108.125815] ata3.00: configured for UDMA/133

      Oct 16 09:37:55 LANbox kernel: [  108.140593] ata3.01: configured for UDMA/133

      Oct 16 09:37:55 LANbox kernel: [  108.140600] ata3.00: device reported invalid CHS sector 0

      Oct 16 09:37:55 LANbox kernel: [  108.140606] ata3: EH complete

       

      Most of the errors are either write dma, read dma or flush cache errors. I would like to know a few things like is not being able to test your drives with smartmontools a firmware thing? Does it make a difference if it is mounted or not? Could this be a ubuntu kernel issue?

       

      smartctl -a /dev/sda gives the following:

       

      smartctl 6.2 2013-07-26 r3841 [x86_64-linux-3.13.0-65-generic] (local build)

      Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

       

       

      === START OF INFORMATION SECTION ===

      Device Model:     INTEL SSDSC2BW120H6

      Serial Number:    CVTR518200KG120AGN

      LU WWN Device Id: 5 5cd2e4 14c81df6b

      Firmware Version: RG21

      User Capacity:    120,034,123,776 bytes [120 GB]

      Sector Size:      512 bytes logical/physical

      Rotation Rate:    Solid State Device

      Device is:        Not in smartctl database [for details use: -P showall]

      ATA Version is:   ACS-3 (minor revision not indicated)

      SATA Version is:  SATA >3.1, 6.0 Gb/s (current: 3.0 Gb/s)

      Local Time is:    Fri Oct 16 10:43:17 2015 CST

      SMART support is: Available - device has SMART capability.

      SMART support is: Enabled

       

       

      === START OF READ SMART DATA SECTION ===

      SMART overall-health self-assessment test result: PASSED

       

       

      General SMART Values:

      Offline data collection status:  (0x00) Offline data collection activity

                                              was never started.

                                              Auto Offline Data Collection: Disabled.

      Self-test execution status:      (   0) The previous self-test routine completed

                                              without error or no self-test has ever

                                              been run.

      Total time to complete Offline

      data collection:                ( 2930) seconds.

      Offline data collection

      capabilities:                    (0x7f) SMART execute Offline immediate.

                                              Auto Offline data collection on/off support.

                                              Abort Offline collection upon new

                                              command.

                                              Offline surface scan supported.

                                              Self-test supported.

                                              Conveyance Self-test supported.

                                              Selective Self-test supported.

      SMART capabilities:            (0x0003) Saves SMART data before entering

                                              power-saving mode.

                                              Supports SMART auto save timer.

      Error logging capability:        (0x01) Error logging supported.

                                              General Purpose Logging supported.

      Short self-test routine

      recommended polling time:        (   2) minutes.

      Extended self-test routine

      recommended polling time:        (  58) minutes.

      Conveyance self-test routine

      recommended polling time:        (   4) minutes.

      SCT capabilities:              (0x0025) SCT Status supported.

                                              SCT Data Table supported.

       

       

      SMART Attributes Data Structure revision number: 10

      Vendor Specific SMART Attributes with Thresholds:

      ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

        5 Reallocated_Sector_Ct   0x0032   100   100   000    Old_age   Always       -       0

        9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       629

      12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       22

      170 Unknown_Attribute       0x0033   100   100   010    Pre-fail  Always       -       0

      171 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       0

      172 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       0

      174 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       2

      183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       9

      184 End-to-End_Error        0x0033   100   100   090    Pre-fail  Always       -       0

      187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0

      190 Airflow_Temperature_Cel 0x0032   029   100   000    Old_age   Always       -       29 (Min/Max 20/36)

      192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       2

      199 UDMA_CRC_Error_Count    0x0032   100   100   000    Old_age   Always       -       1

      225 Unknown_SSD_Attribute   0x0032   100   100   000    Old_age   Always       -       5785

      226 Unknown_SSD_Attribute   0x0032   100   100   000    Old_age   Always       -       65535

      227 Unknown_SSD_Attribute   0x0032   100   100   000    Old_age   Always       -       60

      228 Power-off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       65535

      232 Available_Reservd_Space 0x0033   100   100   010    Pre-fail  Always       -       0

      233 Media_Wearout_Indicator 0x0032   100   100   000    Old_age   Always       -       0

      241 Total_LBAs_Written      0x0032   100   100   000    Old_age   Always       -       5785

      242 Total_LBAs_Read         0x0032   100   100   000    Old_age   Always       -       10620

      249 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       2519

       

       

      SMART Error Log not supported

       

       

      SMART Self-test log structure revision number 1

      Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

      # 1  Extended offline    Aborted by host               90%       629         -

      # 2  Extended offline    Aborted by host               90%        17         -

      # 3  Short offline       Aborted by host               90%        16         -

      # 4  Extended offline    Aborted by host               90%         5         -

      # 5  Short offline       Aborted by host               90%         5         -

      # 6  Extended offline    Aborted by host               90%         5         -

      # 7  Extended offline    Aborted by host               90%         5         -

       

       

      SMART Selective self-test log data structure revision number 1

      SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

          1        0        0  Not_testing

          2        0        0  Not_testing

          3        0        0  Not_testing

          4        0        0  Not_testing

          5        0        0  Not_testing

      Selective self-test flags (0x0):

        After scanning selected spans, do NOT read-scan remainder of disk.

      If Selective self-test is pending on power-up, resume after 0 minute delay.

        • 1. Re: Intel 535 ssd locks up server
          jonathan_intel

          Hello jaskerx,

           

          As we understand, your server has been locking up, and you would like to discard the SSD as a possible cause for the problem. Here are the most important recommendations we can provide based on your description of the issue:

           

          - The Smarmontools you are using is outdated (6.2 from 2013) and does not detect the drive's information correctly. Since the Intel® SSD 535 is a relatively new drive, it is advised to update your monitoring tool. The most recent version can be obtained in the following link:

           

          https://www.smartmontools.org/

           

          - Make sure you are using the most recent driver for your Storage controller.

           

          - Update the BIOS for your system motherboard.

           

          - Try using the drive in a different SATA port. For example, connect it to the first SATA port of the main storage controller.

           

          I would like to add that the Intel® SSD 535 Series is considered a consumer drive designed for low power consumption in small form factor systems. It has advanced power features such as: SATA Link Power Management (LPM), Advanced Power Management (APM) and Device Sleep (DevSleep). You might want to check with the Computer Manufacturer Support if these power management technologies are supported by your system.

           

          For additional support, let us know the brand and model of your computer, and which SATA port you are connecting the drive to.

          Which mode is the Storage controller using (set in the BIOS)? (AHCI or IDE)

          • 2. Re: Intel 535 ssd locks up server
            jaskerx

            Computer is a Asus P5G41T-M Motherboard with a Core 2 Duo E6750 2.66 and 8GB RAM running headless with an IBM M1015 in the x16 slot. The BIOS on the MB is up to date. The version of smartmontools is the latest version in the LTS repo I'm noticing CentOS 7.1 is also using the same version. Aside from building it from source which I'm not sure if I want to do usually if they can update the repo version they will, I don't see any PPA's either. The driver for the storage controller as well as the ssd are part of the kernel and I am running the latest LTS kernel. Next time server is off will try different SATA port. The system is kind of old I doubt it supports those features not sure if I need them anyways. In order to check the BIOS I need to pop a video card into the system a hinderance I'm seriously considering upgrading over. However I'm sure its set to AHCI. Apparently there is not much I can do.