That is indeed the course of action, however the seller refuses to accept a return on the grounds of "not as described" or "counterfeit". It'd really help my dispute if I could get confirmation from Intel whether or not these are indeed counterfeit/doctored, or if they are actually SR1XH chips that are being incorrectly read as ES (in which case then I wouldn't have justification for a return).
This processor is tray (OEM) only, it cannot be replaced as if it were retail boxed counterpart, even if it is not ES. The warranty would have come from the OEM of the whole system. Still, you can post a clear picture of the markings or send them to me via PM and I will see what I can find, the picture above is hard to read.
Part of the information on the processor heat spreader is not correct and our system cannot validate it. It does not appear to be ES.
Ah, I feared as much. Thank you very much for your assistance in this matter; this should allow me to file a dispute with my card company and recover the money spent.
I'll be sure to purchase only from authorized venders in the future : ).
I would defer a little bit with Joe's comments here but we already clarify this internally and I have to apologize for any inconvenience not only with your purchase but also with any information we provided before.
We did a further checking on the CPU markings: ATPO 2L323137G0376 and FPO 3324B419 and they properly correlate to each other and it is in fact an ES unit as marked on the heat spreader.
Having that said, markings on the unit look valid to me, what really concerns me is the fact that this unit is an ES (Engineering Sample).
These processors often include additional features that production processors do not include for customer pre-production evaluation and test purposes. The following conditions apply to Intel ES Processors:
•Intel ES Processors are the sole property of Intel.
•Intel ES Processors are Intel Confidential.
•Intel ES Processors are provided by Intel under nondisclosure and/or special loan agreement terms with restrictions on the recipient's handling and use.
•Intel ES Processors are not for sale or re-sale.
•Intel ES Processors may not have passed commercial regulatory requirements.
•ES Processors are not covered under Intel warranty and are generally not supported by Intel
You can also find this information documented here: Processors — Information About Intel Engineering/Qualification Sample Processors
I hope this helps,
I also have 2 of these chips that have the S-spec SR1XH on the heat spreader but CPU-Z identifies them as ES CPUs. Would like me to post pictures of them so you can check the info stamped on the heat spreaders?
If you encounter with the scenario, the recommendation would be to contact us via phone, chat or email, to get this verified.
This is for security reasons and it would be an expedited support form.
If any additional questions or inquiries are present, feel free to contact us back.
Why there are a lot of people in ebay blatantly selling ES CPU? What is Intel doing about it? Most of the CPU I think came from China, do they have a special tool to change the marking on the CPU (change it to SR1XH) or change the whole heat sink cover??
I also bought a E5-2683v3 CPU from ebay, it is SR1XH marking but when I received it and tested, it is same as above.. shown as ES in CPU-Z and in HWinfo64 it is reported as CPU QDF - QFQK/QGN5. Also this ES CPU I received, when tested I cannot attain max speed of 3GHZ (it is stuck to maximum 2.5GHZ and I cannot enable XMP on my RAM at bios, so RAM is stuck at 2133MHz even though it is rated 3200MHz).
Can we return this CPU to the seller? Or send to Intel for replacement (I wish!!) ??
I'm worried if I return it to the seller (assuming ebay resolution outcome will refund by money), the seller will sell it again in ebay!!
If ebay refunded my money should I return the CPU to this con-artist seller in ebay?
Intel does take actions on this scenarios, the process would be to report the issue to us and then Intel will be sending this matter to the legal department to check information provided by you to find out who could have sold you the ES.
I just sent you a PM regarding this, please check you inbox.
How does this works ? Does Intel give me a replacement, when i report ?
i hope i get my money back from ebay by returnig back to the seller as item not as described.