6 Replies Latest reply on Oct 20, 2015 7:34 AM by Amy_Intel

    HD5500 Graphics Card - Extremely blurry resolution on extended monitor

    WLong711

      Hello,

       

      When extending my display onto a 32" monitor via HDMI, I get very blurry text and distorted images in general regardless of resolution.  I am running W10 64-bit on a new HP Laptop that has a Intel HD Graphics 5500 display adapter.  I have attempted to update the drivers but the Intel utility tells me I am up to date.  When I try to install the driver directly I get errors that tell me the version is not correct (even though I have clearly selected the correct driver package).

       

      Is this a driver issue or something else?

       

      Thanks in advance for any assistance.

        • 2. Re: HD5500 Graphics Card - Extremely blurry resolution on extended monitor
          WLong711

          This should be everything asked for.  Thanks!

           

          Category

          Questions

          Answers (N/A if not applicable)

          Description

          Provide a detailed description of the issue

          When connecting an external monitor, everything is blurry/fuzzy on the monitor... particularly text.

          Does it fail every single time, or only sometimes?
          If you can offer a % rate please do.

          Every time

          Hardware (HW)

          Brand and Model of the system.

          Laptop: HP15-ac121dx

          Hybrid or switchable graphics system?
          ie Does it have AMD or NV graphics too?

          Not sure, the only display adapter is an Intel HD Graphics 5500

          Make and model of any Displays that are used to see the issue (see note2 below).
          LFP
          = Local Flat Panel (Laptop panel)
          EFP = External Flat Panel (Monitor you plug in)

          EFP is an Insignia 32" LED

          How much memory [RAM] in the system (see note2 below).

          6GB... SSU info below

          Provide any other hardware needed to replicate the issue.
          ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

          HDMI Cable connection between laptop and monitor

          Hardware Stepping (see note1 below).

          PCI\VEN_8086&DEV_1616&SUBSYS_80C1103C&REV_09

          PCI\VEN_8086&DEV_1616&SUBSYS_80C1103C

          PCI\VEN_8086&DEV_1616&CC_030000

          PCI\VEN_8086&DEV_1616&CC_0300

          Software (SW)

          Operating System version (see note2 below).

           

          Boot Device\Device\HarddiskVolume1
          LocaleUnited States
          OS ManufacturerMicrosoft Corporation
          OS NameMicrosoft Windows 10 Home
          Other OS DescriptionNot Available
          Page FileNot Available
          Page File SpaceNot Available
          Physical Memory (Available)3.15 GB
          Physical Memory (Installed)6.00 GB
          Physical Memory (Total)5.92 GB
          System DirectoryC:\Windows\system32
          Version10.0.10240 Build 10240
          Virtual Memory (Available)3.81 GB
          Virtual Memory (Total)6.85 GB
          Windows DirectoryC:\Windows

          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

          Does not show VBIOS when I follow those steps.

          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

           

          Adapter CompatibilityIntel Corporation
          Adapter DAC TypeInternal
          Adapter RAM1.00 GB
          AvailabilityRunning or Full Power
          Bits Per Pixel32
          CaptionIntel(R) HD Graphics 5500
          Color Table Entries4294967296
          Dedicated Video MemoryNot Available
          Driver Date08/23/2015 08:00 PM
          Driver Version10.18.15.4279
          INF File Nameoem1.inf
          INF SectioniBDWM_w10
          Install DateNot Available
          Installed Driversigdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
          Last Error CodeNot Available
          Last Error DescriptionNot Available
          Last ResetNot Available
          MonochromeNo
          Number of Colors4294967296
          Number of Video PagesNot Available
          PNP Device IDPCI\VEN_8086&DEV_1616&SUBSYS_80C1103C&REV_09\3&11583659&0&10
          Power Management CapabilitiesNot Available
          Power Management SupportedNot Available
          Refresh Rate - Current60 Hz
          Refresh Rate - Maximum60 Hz
          Refresh Rate - Minimum40 Hz
          Resolution1366 X 768
          Scan ModeNoninterlaced
          StatusOK
          Video ArchitectureVGA
          Video MemoryUnknown
          Video ProcessorIntel(R) HD Graphics Family

          SW or Apps version used to replicate the issue.

           

          Configurations

          Single display, clone, or extended (see note2 below).

          Extended display

          Display resolution & refresh rate setting of each display (see note2 below).

          1920x1080 at 60hz on extended. 

          1366x768 at 60hz on laptop

          1366AC or DC mode, i.e. is power cable plugged in or not?

          Plugged in

          How to repro

          Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
          A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

          1. Hook laptop to monitor using provided HDMI port (no connectors or other adapters)
          2. Set extended display to be1920x1080


          That's all...

          • 3. Re: HD5500 Graphics Card - Extremely blurry resolution on extended monitor
            Amy_Intel

            Could you please confirm the model of the monitor and the HDMI cable you're using? You can attach a picture or even the link for reference.

             

            Regards,

             

            Amy.

            • 4. Re: HD5500 Graphics Card - Extremely blurry resolution on extended monitor
              WLong711

              Hello,

               

              It's an Insignia NS-32D512NA15 (32" 1080p) but it's confusing because it also says NS-32D312NA15 on one of the labels (which is a 720p) version.  Perhaps that's it... 1080 versus 720?  I've used 3 different HDMI cables and confirmed that's not the problem.

               

              Thanks.

              • 5. Re: HD5500 Graphics Card - Extremely blurry resolution on extended monitor
                WLong711

                I decided to try something I hadn't thought of previously which was plug my laptop to my new 70" 4K UHD TV.  When I did I received resolution options up to 4K and it was crystal clear.  Therefore it definitely appears I have an issue with the monitor and not my video card.  I'm going to exchange it and see what happens.  I'll let you know.  For now, I don't believe the issue is the graphics adapter.

                 

                Thanks again for all of your help!

                • 6. Re: HD5500 Graphics Card - Extremely blurry resolution on extended monitor
                  Amy_Intel

                   

                  I am glad to hear that you were able to resolve your issue. Your feedback is important to us and I thank you for taking the time to communicate your solution.

                   

                  Regards,

                   

                  Amy.