We understand you did all possible troubleshooting in order to fix the issue. However, we would like to know if this wireless adapter is the original one installed by factory or was it installed later?
Can you confirm if you followed any of the tips in the links below?
As a second option we can try the following considering you already used the drivers from your computer manufacturer.
2 -Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings". ( if applicable).
3 - In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 3160 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".
4 -Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
5 - Once this is done, install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all the 3 driver components (if applicable)
If after that you still experience this issue, please contact your nearest Intel Contact Center for live assistance from one of our technicians. Here si the link: Contact Support
Hey, I appreciate the feedback and help.
My wireless adapter is the original one that my laptop came with and I've read and tried all of the links.
As for the 5 step solution that you posted, I've tried that already, but I went ahead and tried it again just now to no avail.
My issue is with step 4. Now that I've deleted all of my most recent driver installs, when I go to refresh my computer and turn it back on, in the device manager under Network Adapters there is still Intel® Dual Band Wireless-AC 3160 showing no matter how many times I try to uninstall it/ restart my computer. Additionally the driver version is always the same and won't uninstall. This driver version is 22.214.171.124.
I've tried uninstalling it/ restarting about 10 times now but it keeps coming back.
In the event that anyone stumbles across this post with the same problem in the future, I suggest that you simply backup everything on your computer and perform a system restore if none of the above suggestions work for you.
I'm still uncertain of what caused my problem in particular, but this was the only course of action that I found myself left with. I will proceed with caution before installing anymore driver updates in the future.