The Intel® SSD 535 Series is a SATA device that connects directly to the storage controller in the computer and does not require drivers to operate.
The process should work normally as long as the SSD is properly connected to the system, and that you switch the drives after the cloning process.
We advise you to review the instructions in pages 9-11 of the Intel® Data Migration Software User Guide. Please review the document and let us know at which point of the process do you notice the issue.
Thanks for the reply. I have not gone till this stage. the issue that I face is that, when i connect the ssd to my laptop (externally) for the first time even before i install the Data migration tool the ssd is not detected. i think the default device driver on my Vista OS does not support it. i tried to upgrade the driver but still does not work.
The clone process with Intel® Data Migration Software requires that an Intel® SSD is properly detected, however, we have noticed that in some systems, the information of the SSD model is not passed properly, this is often the case with older systems, external connectors, or with 3rd party USB-to-SATA adapters. If the SSD is not identified and an Intel product, then IDMS will not be able to perform the migration.
Have you checked if the SSD is detected in Windows Disk Management?
If the drive is detected as a storage device, but not recognized as an Intel® SSD by IDMS, then we advise you to Contact Support for further assistance and other possible options.
>> Have you checked if the SSD is detected in Windows Disk Management?
Yes i can detect the device in the Disk Management.
>> If the drive is detected as a storage device.
Yes it is being detected as a mass storage device. I have received an installation CD not sure if it will have the drivers. As my CD-ROM is not working i could not check the content. Would try to copy the CD content to a thumb drive and see if has any drivers and if it helps. else will contact support. thanks once again.
In the picture you sent before, we can see an SSD connected to USB, as we understand, this is your new Intel® SSD 535 Series.
Since you mentioned that IDMS does not detect the drive as an Intel® SSD, it means that the drive details are not going through the USB connection. In this case these are the options we recommend:
- Try connecting the drive to a different USB port.
- Go to the Contact Support website, select your preferred contact method and engage your nearest support center to check for further assistance.
I tried and installed " Download Intel® Matrix Storage Manager " and unfortunately the issue still persists. The hard drive is still detected as a mass storage device
and the IDM tool still throws the same error.
Well I'm having the same problem installing Windows 7 with the same drive (535 Series 240Gb)... If I disable AHCI settings at my BIOS (Which basically turns the drives in IDE), then the SSD shows up at the Windows 7 setup (Weird for a relatively recent device) If you go on It will actually let you install Windows 7 BUT the performance of the driver is totally random... so at the end, as you, I have not been able to make it run as expected.
I wonder how a company such as Intel can't just simply SHARE the drivers for their devices to run properly... "Intel's data migration sw" just won't help if you are basically building a new setup as I am.
Gautham. I saw that a guy fixed this issue formatting the drive (plugin it via USB) as NTFS an then running the installer again.
Hope this helps
I tried to format the SSD for NTFS and mapped it to a drive and i can see the SSD. The only thing i can do is use it as an External Hard drive. I had contacted the Intel support and they gave some other alternatives:
"If IDMS does not work then you might try one of these other (free) disk cloning tools:
MiniTool Partition Wizard:
EaseUS ToDo Backup Free: http://www.easeus.com/disk-copy/
Note: Intel supplies these links as a courtesy to our customers and does not endorse these tools or links over any other options. The customerassumes full responsibility for proper use of these tools.
The information given shows a normal behavior of your SSD.However we can see that in Device manager > other devices, you get a yellow triangle for your Base System Device which in most cases it refers to your chipset driver, it would be a good idea to review that with your OEM."
Hope the above info helps
>> I wonder how a company such as Intel can't just simply SHARE the drivers for their devices to run properly... "Intel's data migration sw" just won't help if you are basically building a new setup as I am.
I totally agree with you. the whole point of buying Intel SSD is because it was projected in some of the youtube videos that data migtration is supported, else i would have gone in for a less expensive SSD. Really disappointed.
We understand this situation can be confusing, so I would like to summarize some of the information about this:
- SATA SSD's do not require drivers, they are raw storage devices that communicate directly with the storage controller. The storage adapter does require drivers, normally built-in the OS, or provided by the PC manufacturer.
- Intel® Data Migration Software is a straight-forward tool that allows users to clone drives. Since it is a propietary tool, it requires one of the drives to be an Intel® SSD. We have noticed that some systems do not pass the drive's identification; when this happens, the SSD is detected as a generic device and IDMS does not allow the migration.
- There are some workarounds that may work, like trying the main SATA ports in the computer (source and target connected to contiguous ports), using a different USB port, different USB-SATA adapter, updating BIOS. Also, you may try the bootable media method of IDMS instead of the Windows® application.
- If the Migration process does not complete after trying these actions, please Contact Support to engage a support agent, we will be glad to provide further assistance and recommendations.
Jonathan - Can you please explain how to go about creating bootable media migration method when the Intel 535 SSD is only recognized as generic USB drive? From reading the Migration user guide, on page 12, I see this that seems to indicate it cannot be done:
"If you have chosen not to install the Bootable Media Builder during Intel Data Migration Software installation, you will not be able to use this feature. "
From that, I assume one must first install the Data Migration Software, but that fails when the SSD is not recognized as Intel.