12 Replies Latest reply on Oct 18, 2015 8:01 AM by zeqzy

    Intel HD 4600 drivers result in Black Screen and Freeze laptop.

    3liteGamer

      Hi, I wanted to ask for help about the kind of black screen problem i am facing.

       

      I was gaming while it all happened. I have laptop MSI GE70 2PE Apache pro. Now while i was play the game COH2 online multiplaye the screen suddenly froze and i had to restart the pc using power button. So then at Reboot the logo of MSI showed up but after that it showed black screen.

       

      I start researching and did everything i could find on the internet. I Updated EC and BIOS. Reset and Refresh Windows. and everything i could find on the internet but nothing resolvee the problem.

       

      Also after refresh i was also not able to reboot in safe mode to i couldnot enter safe mode becuase it said that " instalation could be completed in safe mode. So i had to install Windows from external DVD.

       

      After that the computer ran but it only ran on Mobile Basic Display. Intel HD wasnt installed. But as soon as i install the driver of Intel HD 4600 the computer screen goes black and it freezes the laptop. Then i have to reboot the system then go to safe mode then disable intel HD4600 graophics so the screen can run again.

       

      NOTE: As long as Intel HD is disabled the laptop runs but as soon as i turn on intel HD Graphics then everything goes black and Windows Freezes. I am also not able to use  dedicated Graphics which is GTX860M as it is buffered through intel Graphics.

       

      Can anyone here help me?