7 Replies Latest reply on Nov 9, 2015 5:54 PM by jonathan_intel

    SSDSC2BP480G4 not seen by isdct

    jg00d3

      I have an SSDSC2BP480G4 and an SSDSC2BB480G4 in the same server.  I am trying to create a mirror but am getting an error.

       

      The sector size on the BP480G4 is 512 and the BB480G4 is 4096.

       

      I've ran the isdct and it only shows the BB480G4, nothing shows up for the BP480G4.

       

      This is the output from isdtc show -intelssd:

      C:\isdct>isdct show -intelssd

      - IntelSSD BTWL404501E5480QGN -

      DeviceStatus: Healthy

      Firmware: D2010370

      FirmwareUpdateAvailable: The selected Intel SSD contains current firmware as of

      this tool release.

      ModelNumber: INTEL SSDSC2BB480G4

      ProductFamily: Intel SSD DC S3500 Series

      SerialNumber: BTWL404501E5480QGN

      Index: 0

      DevicePath: \\\\.\\PHYSICALDRIVE0

      Bootloader: Property does not exist.

       

      I need to run the isdtc util on the BP480G4 to change it's sector size to 4096 so I can create this mirror. 

       

      I've attached the drive info for both drives.

       

      How can I make the BP480G4 show up so I can use the isdtc util on it?

       

      Thanks in advance.

       

      Jg00d3

        • 1. Re: SSDSC2BP480G4 not seen by isdct
          jonathan_intel

          Hello jg00d3,

           

          The drive model SSDSC2BP480G4 is an Intel® SSD 730 Series, this is an enthusiast consumer type SSD. Intel® SSD Data Center Tool does not recognize End User models like the 730 series.

           

          The Intel® SSD 730 Series have enhanced performance and reliability, however, Advanced format and other Data Center features are not supported by this drive. The SSDSC2BB480G4 model is an Intel® Solid-State Drive DC S3500 Series and has full support for ISDCT and advanced format.

           

          In order for the drives to have the same sector size, you can change the physical sector size on the S3500 to 512B using Data Center Tool, and then create the RAID array. Or, you could use another Intel® Solid-State Drive DC S3500 Series in the RAID array to match the other one you already have.

          • 2. Re: SSDSC2BP480G4 not seen by isdct
            jg00d3

            Jonathan,

             

            Thanks so much for the reply.  do you know if the SSDSC2BF480H501 has full support for the ISDCT and advance format features?  Is it comparable to the Intel SSD 730 series?

             

            Thanks,

             

            jg00d3

            • 3. Re: SSDSC2BP480G4 not seen by isdct
              jonathan_intel

              Hello jg00d3,

               

              The SSDSC2BF480H501 is an Intel® SSD Pro 2500 Series, it is not supported by ISDCT, and does not allow advanced formatting either; in this aspect, it is comparable to the SSD 730. The Intel® SSD Professional Family has additional security capabilities required for enterprise level encryption.

               

              Only the Intel® Data Center SSD Family support configuration with Intel® SSD Data Center Tool and the advanced features you mentioned.

              • 4. Re: SSDSC2BP480G4 not seen by isdct
                jg00d3

                Hello again jonathan_intel,

                 

                We ordered another drive that was supposed to be the same exact model and installed it.

                 

                Here are the results of the isdct.exe show -a -intelssd:

                - IntelSSD BTWL404501E5480QGN -

                ControllerDescription: @oem1.inf,%pci\\ven_8086&dev_1d02.devicedesc%;Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02

                ControllerIDEMode: False

                ControllerManufacturer: @oem1.inf,%intel%;Intel

                ControllerService: storahci

                DevicePath: \\\\.\\PHYSICALDRIVE0

                DeviceStatus: Healthy

                DriverDescription: Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02

                DriverMajorVersion: 9

                DriverManufacturer: Intel

                DriverMinorVersion: 2

                EnduranceAnalyzer: 233.31 Years

                ErrorString:

                Firmware: D2010370

                FirmwareUpdateAvailable: The selected Intel SSD contains current firmware as of this tool release.

                IEEE1667Supported: False

                Index: 0

                ProductFamily: Intel SSD DC S3500 Series

                MaximumLBA: 937703087

                ModelNumber: INTEL SSDSC2BB480G4

                NativeMaxLBA: 937703087

                PhyConfig: 0 (Default Enterprise Settings)

                PhysicalSectorSize: 4096

                PhysicalSize: 480103981056

                PhySpeed: 6.0 Gbs

                PLITestTimeInterval: 10080 minute(s)

                PowerGovernorAveragePower: 8500 Milliwatts

                PowerGovernorBurstPower: 9500 Milliwatts

                PowerGovernorMode: 0 (Unconstrained. Limited by maximum budget)

                RAIDMember: False

                ReadErrorRecoveryTimer: 0

                SataGen1: True

                SataGen2: True

                SataGen3: True

                SataNegotiatedSpeed: 6.0 Gbs

                SectorSize: 512

                SecurityEnabled: False

                SecurityFrozen: True

                SecurityLocked: False

                SerialNumber: BTWL404501E5480QGN

                SMARTEnabled: True

                SSCEnabled: False

                SystemTrimEnabled: True

                TempLoggingInterval: 1 minute(s)

                TrimSupported: True

                WriteCacheEnabled: True

                WriteCacheState: 1

                WriteCacheSupported: True

                WriteErrorRecoveryTimer: 0

                 

                 

                - IntelSSD BTWL407509YK480QGN -

                ControllerDescription: @oem1.inf,%pci\\ven_8086&dev_1d02.devicedesc%;Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02

                ControllerIDEMode: False

                ControllerManufacturer: @oem1.inf,%intel%;Intel

                ControllerService: storahci

                DevicePath: \\\\.\\PHYSICALDRIVE5

                DeviceStatus: Healthy

                DriverDescription: Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02

                DriverMajorVersion: 9

                DriverManufacturer: Intel

                DriverMinorVersion: 2

                EnduranceAnalyzer: Note: Workload did not induce any wear on the drive. Expected life calculation is invalid. Ensure that workloads run for an hour or more for valid calculations.

                ErrorString:

                Firmware: 4IWVHPG0

                FirmwareUpdateAvailable: Please contact your Intel representative about firmware update for this drive.

                IEEE1667Supported: False

                Index: 1

                ProductFamily: Intel SSD DC S3500 Series

                MaximumLBA: 937703087

                ModelNumber: VK0480GDJXV

                NativeMaxLBA: 937703087

                PhyConfig: 0 (Default Enterprise Settings)

                PhysicalSectorSize: Write SMART Log command failed.

                PhysicalSize: 480103981056

                PhySpeed: 3.0 Gbs

                PLITestTimeInterval: 10080 minute(s)

                PowerGovernorAveragePower: 8500 Milliwatts

                PowerGovernorBurstPower: 9500 Milliwatts

                PowerGovernorMode: 0 (Unconstrained. Limited by maximum budget)

                RAIDMember: False

                ReadErrorRecoveryTimer: 0

                SataGen1: True

                SataGen2: True

                SataGen3: True

                SataNegotiatedSpeed: 3.0 Gbs

                SectorSize: 512

                SecurityEnabled: False

                SecurityFrozen: False

                SecurityLocked: False

                SerialNumber: BTWL407509YK480QGN

                SMARTEnabled: True

                SSCEnabled: True

                SystemTrimEnabled: True

                TempLoggingInterval: 1 minute(s)

                TrimSupported: True

                WriteCacheEnabled: True

                WriteCacheState: 1

                WriteCacheSupported: True

                WriteErrorRecoveryTimer: 0

                 

                I bolded the important details.  The new drive shows a different model number, it also shows as 3.0 Gbs instead of 6.0 Gbs, and it's PhysicalSectorSize says "Write SMART Log command failed"...

                 

                I still can't created a mirror w/ this new drive, can you help me to understand what is wrong here, why the speed difference, they appear to be on the same controller, and why the PhysicalSectorSize failed mesage?

                 

                Thanks,

                 

                Jg00d3.

                • 5. Re: SSDSC2BP480G4 not seen by isdct
                  jonathan_intel

                  Hello jg00d3,

                   

                  The main issue I see from the logs you provided is that one of the drives appears to be a HP OEM version (ModelNumber: VK0480GDJXV, Firmware: 4IWVHPG0). The drive is also an Intel® SSD DC S3500 Series, however, OEM drives often have customizations to work better on specific systems. ISDCT and other Intel tools may not work normally with OEM drives, so we cannot guarantee that you will be able to update the drive's firmware, or to change the Physical sector size.

                   

                  Make sure you are using Intel® Solid-State Drive Data Center Tool, version 2.3.0: Download Intel® Solid-State Drive Data Center Tool

                   

                  Here is the link to the Intel® Solid-State Drive Data Center Tool User Guide: https://downloadmirror.intel.com/23931/eng/Intel_SSD_Data_Center_Tool_2_3_x_User_Guide_331961-005.pdf

                   

                  You will find instructions to update firmware in page 17 and examples in pages 50-51.

                   

                  In pages 18-19 you will find information about changing physical sector size. Additionally, you can check the following advisory about this topic: Intel® High Performance Solid-State Drive — How to Change Physical Sector Size for Optimal Performance

                   

                  If you are not able to apply changes to the HP OEM drive, we would advise you to contact HP Support: Hewlett Packard Enterprise (HPE) Support Help & Customer Service | Hewlett Packard Enterprise United States

                   

                  Regarding the SATA 3.0 Gbs, the best option is try a different SATA port and cable. In some systems there may be SATA ports limited to 3.0 Gbs, so we advise you to check your computer documentation.

                  • 6. Re: SSDSC2BP480G4 not seen by isdct
                    jg00d3

                    jonathan_intel,

                     

                    Thanks for the reply.

                     

                    I tried to change the physicalsectorsize and got this error:

                    C:\isdct>isdct set -intelssd 1 physicalsectorsize=4096

                    Error: Write SMART Log command failed.

                     

                    I am using version 2.3.0:

                    C:\isdct>isdct version

                    - Version Information -

                    Name: Intel(R) Data Center Tool

                    Version: 2.3.0

                    Description: Interact and configure Intel SSDs.

                     

                    I'm checking the pdf you sent and looking at upgrading the firmware on the drive when I do an "isdct show -all -intelssd" it says "FirmwareUpdateAvailable: Please contact your Intel representative about firmware update for this drive."

                     

                    We tried to order the same exact model number drive but had to find it through amazon since none of the normal channels have this older drive any longer.  We ordered from here: http://www.amazon.com/Intel-ssdsc2bb480g4-intel-s3500-bulk/dp/B00J4STBY0

                     

                    That page states that the drive is:

                    • Model: SSDSC2BB480G4P
                    • HP specific firmware

                     

                    but when we do the isdct it shows ModelNumber: VK0480GDJXV ....  What we thought we were purchasing was SSDSC2BB480G4P and what we received was VK0480GDJXV so these are not the same model, is that correct?   Are they the same physical drive just different firmware?  The isdct says to "contact your intel rep about firmware update for this device" if they are the same physical drive would it be possible to flash this drive w/ the SSDSC2BB480G4P firmware so that we can get the same sector size and complete this mirror? 

                     

                    I've checked on HP's website and there is a firmware update for this drive, Drivers & Software for HP 480GB 6G SATA Value End ENT Value 3yr Wty VK0480GDJXV Solid State Drive - HP Support Center., but when I try to run it I get this:

                    Capture.PNG

                     

                    The reason we tried to get the same model as the drive we had in the system already was so we didn't have anymore headache w/ this.  It appears we've been swindled by the company on amazon that sold us this new drive not the model we expected to receive. If none of the options I've mentioned above are going to work, can you please recommend a current model drive that will have the similar specs as the drive we have currently running in our system and we can purchase that drive and put this issue to rest or (if you work for intel, not sure if you do or not) does intel have refurb stock on this drive that we could purchase or maybe RMA this OEM drive w/? My goal is to just complete this mirror and move on to other items, this has taken far too much of both our time just to create a simple mirror...

                     

                    Thanks in advance.

                     

                    jg00d3

                    • 7. Re: SSDSC2BP480G4 not seen by isdct
                      jonathan_intel

                      Hello jg00d3,

                       

                      I understand this situation can be confusing, so I would like to clarify a few details about this matter:

                       

                      - The Intel branded version of the Intel® SSD DC S3500 Series is model SSDSC2BP480G4. The "P" added at the end of the model number, normally means that it is an SSD made (rebranded) for HP, like in the model you purchased: SSDSC2BB480G4P.

                       

                      - OEM drives may include customizations in hardware as well as firmware depending on the requirements of the OEM. Doing a quick search about this HP model, it seems to be optimized for use with HP Proliant* Servers and other HP Storage systems.

                       

                      - You can try updating the firmware on the drive with ISDCT. However, in our experience, Intel tools may not be able to update firmware or change the settings of OEM drives since they often require OEM's management tools.

                       

                      - Since the SSD is not the model you expected, our best advice would be to contact the Place of purchase for assistance about this (exchange, refund, etc.). Intel supports OEM drives once the OEM warranty has expired and if the drive is failing.

                       

                      You should be able to obtain an Intel® SSD DC S3500 of the same model online, or by contacting a registered Intel® Technology provider: Intel® Technology Providers Locator

                       

                      If you wish to engage a support agent directly, please check the options available at Contact Support and we will be glad to assist you.