10 Replies Latest reply on Dec 11, 2015 11:31 AM by mikec_intel

    Can't update drivers for some reason

    Potatoes

      I downloaded and installed Star Wars Battlefront Beta this morning. I tried running, the game, but it told me to update my drivers. When I clicked on the link, it told me to download some driver update utility. I did as it said, and when I scanned for a driver in my computer, it said that I didn't have one. I went once again to the link that popped up and installed myself a driver. I was confused because I was looking for the xx.xx.14.4264 version and I couldn't find it. So I found a random driver that is compatible with Windows 10. I tried running the game, and it still won't let me play. I'm really frustrated. I would like a link to the xx.xx.14.4264 driver. Thanks for reading, thanks for helping.

        • 1. Re: Can't update drivers for some reason
          Potatoes

          Please help!

          • 2. Re: Can't update drivers for some reason
            Swiper

            I am having the exact same problem but with windows 8 someone please help i really want to play this game

            • 3. Re: Can't update drivers for some reason
              TNozzle

              I have the same problem as well.

               

               

              DriverUpdateUI.exe Information: 0 : Log File Created 10/9/2015 12:37:52 PM

              DriverUpdateUI.exe Information: 0 : Driver Manager: 09/10/2015 Running an Autodetect on Microsoft Windows* 8.1, 64-bit with build 2.2.0.2

              DriverUpdateUI.exe Information: 0 : Intel Board is False

              DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 147 driverInfos

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 147

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1502

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              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Beginning detection at 12:40:33

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Finished detection at 12:40:33

              DriverUpdateUI.exe Information: 0 : IDUUDetection.IDUUDetection().getDriverData returned true

              DriverUpdateUI.exe Information: 0 : Driver Manager: 09/10/2015 Running an Autodetect on Microsoft Windows* 8.1, 64-bit with build 2.2.0.2

              DriverUpdateUI.exe Information: 0 : Intel Board is False

              DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 147 driverInfos

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 147

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1502

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              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Beginning detection at 12:43:06

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Finished detection at 12:43:06

              DriverUpdateUI.exe Information: 0 : IDUUDetection.IDUUDetection().getDriverData returned true

              DriverUpdateUI.exe Information: 0 : Driver Manager: 09/10/2015 Running an Autodetect on Microsoft Windows* 8.1, 64-bit with build 2.2.0.2

              DriverUpdateUI.exe Information: 0 : Intel Board is False

              DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 147 driverInfos

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 147

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              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_422B

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_422B

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B2

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              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_4239

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Beginning detection at 12:56:24

              DriverUpdateUI.exe Information: 0 : IDUU-Detection: Finished detection at 12:56:24

              DriverUpdateUI.exe Information: 0 : IDUUDetection.IDUUDetection().getDriverData returned true

               

              Any help?

              • 4. Re: Can't update drivers for some reason
                koskar

                 

                https://www.youtube.com/watch?v=OPSzQ2G2bus I had the same problem but this video helped me

                • 5. Re: Can't update drivers for some reason
                  mikec_intel

                  Hi Potatoes,

                   

                  Please let me know if you have a desktop or laptop, additionally which operating system and processor model you have.

                   

                  If it is possible reply with the summary of the Intel® System Support Utility.
                  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

                   

                  Regards
                  Mike C

                  • 6. Re: Can't update drivers for some reason
                    chg

                    Hi, I just installed Star Wars Battlefront on my laptop (Acer E1-571G) with Windows 8 64BIT.

                    Installation was ok, but when I try to start the game this message pops up:

                    "Detected Intel driver version #1 10.18.10.3304 09/09/2013 00:00:00 #2 9.18.13.2702 08/29/2013 00:00:00. The recommended driver version  is xx.xx.14.4264 or later. Please update your drivers at https://downloadcenter.intel.com/ before playing the game.

                    Do you want to try and run the game anyway? There may be stabilty, performance or visual corruption issues."

                     

                    First I tried to download and install the respective driver, but when I tried to install it there is a message saying the driver is not validated for the computer or something like that.

                    I can´t find any actual update on the ACER homepage.

                     

                    When I use "OK" the laptop freezes and after a while I can close the window. I already followed the video and changed the 3D graphic settings to "NVIDIA High Performace Processor", but that doesn`t help at all.

                     

                    Is there any help available???

                    • 7. Re: Can't update drivers for some reason
                      fredbelgium

                      Same over here! My intel 530 and geforce GTX745 gpu are up-to-date. When I want to play battlefront it says my intel driver needs an update. In the first week I could play the game, but then came the error. Tried every fix on youtube but nothing helped me out.

                       

                      I have a new dell xps 8900 pentium I7 processor, 16gb Ram, intel HD graphics 530 - geforce GTX745 GPU and using windows 10 64 bit as OS.

                       

                      Plz help me out Intel!?

                      • 8. Re: Can't update drivers for some reason
                        mikec_intel

                        Hi All,

                         

                        Windows® 10 is fully compatible with 4th generation processors and newer. Microsoft™ Windows® 10 is providing with a generic driver for second and third generation; run Windows® 10 update utility. Older processor versions are not supported.

                         

                        If you have hybrid or dedicated graphics, check your laptop manufacturer website for compatible drivers.

                         

                        It is possible to get the latest Intel® graphics driver filtering by processor generation using the website below:

                        Graphics Drivers — Supported Operating Systems

                         

                        Note: Intel® provides with generic drivers, laptop manufacturers customize our drivers and they might not work. It is necessary to use drivers provided with each manufacturer.

                         

                        Regards,
                        Mike C

                        • 9. Re: Can't update drivers for some reason
                          chg

                          Hi Mike,

                          now I updated the OS to Windows 10 64 bit, still the same issue and error message.

                          Do I have to re-install Star Wars game and am I not able to play, just because I use an INtel device??????

                          Best regards,

                          Christoph

                          • 10. Re: Can't update drivers for some reason
                            mikec_intel

                            Hi chg,

                             

                            I verify the drivers available from Acer support page and there are only drivers for Windows® 7, 8 and 8.1 32 and 64bits. If you want to keep using Windows® 10, it will be necessary to run Windows® update utility, it will provide with the best drivers available now.

                             

                            Latest drivers

                            Download Drivers and Manuals | Acer Official Site

                             

                            Star Wars Battlefront demands a lot of resources from the system; according to the gamer manufacturer requirements it is necessary to use a 6th gen processor and high end dedicated graphics card. More information in the link below.

                            Star Wars Battlefront Forums - Star Wars - Official EA Site


                            Regards,
                            Mike C