2 Replies Latest reply on Nov 25, 2009 11:01 AM by bonadolq

    Is there an ICH6R Controller Update Compatibile with 500GB Drive Capacities and Windows 7?

    bonadolq

      Hi,

       

      I'm trying to install a Western Digital RE3 500GB SATA Drive on to the System but the Latest Version 2.15A of the 786C1 Bios is listing the drive at 0.0 MB and Win7 doesn't see the drive at all.  I'm trying to install Win7.

       

      The WDC Site recommends that I contact my motherboard manufacturer, so I'm following their recommendation and posting my request for a DC7100 SATA Driver for a WDC RE3 Drive here.

       

      I've been to the Intel site and there doesn't seem like there is a proper Windows 7 Update for the ICH6R Controller since the Intel® 82801 FB/FR I/O controller has been discontinued.

       

      I want to download the  Intel® Matrix Storage Manager Floppy Configuration Utility dated 7/2009 from the Intel site, but I need confirmation from HP Support that this utility will work with a DC7100 with he Latest Version 2.15A of the 786C1 Bios for a Win 7 install

       

      Any assistance, insights, or leads in reply would be extremely helpful and appreciated.

        • 1. HP Profressional Support Position on an ICH6R Controller Update Compatibile with 500GB Drive Capacities and Winows 7?
          bonadolq

          [Tuesday, November 24, 2009 7:13 AM] -- Automatically generated message:
          A Support specialist, Deepak R has been assigned to your case.

          [Tuesday, November 24, 2009 7:13 AM] -- Automatically generated message:
          For reference, your Case ID is 4607023260

          [Tuesday, November 24, 2009 7:13 AM] -- Deepak R says:
          Hello Lorenzo, thank you for contacting HP e-Solutions. My name is Deepak and I see you have a question regarding your desktop unit. Please give me 2 minutes to review your records. Thank you.

          [Tuesday, November 24, 2009 7:14 AM] -- Deepak R says:
          How are you doing today?

          [Tuesday, November 24, 2009 7:14 AM] -- Lorenzo Bonado says:
          fine just frusreated with a win7 install :-)

          [Tuesday, November 24, 2009 7:14 AM] -- Deepak R says:
          Oh okay.

          [Tuesday, November 24, 2009 7:15 AM] -- Automatically generated message:
          Detailed system information has been uploaded to the support specialist.

          [Tuesday, November 24, 2009 7:15 AM] -- Deepak R says:
          According to the serial number MXL5160CZ1, it is an DC7100 MT PC,right?

          [Tuesday, November 24, 2009 7:15 AM] -- Lorenzo Bonado says:
          yes

          [Tuesday, November 24, 2009 7:16 AM] -- Deepak R says:
          Thank you for the confirmation.

          [Tuesday, November 24, 2009 7:17 AM] -- Deepak R says:
          Lorenzo, please note that since Windows 7 is not tested in this unit, we do not have the drivers for Windows 7 in this unit.

          [Tuesday, November 24, 2009 7:18 AM] -- Lorenzo Bonado says:
          Are there any plans to support this legcy unit?

          [Tuesday, November 24, 2009 7:19 AM] -- Deepak R says:
          Well, I am not sure about that. Once we get any information about that we shall update you.

          [Tuesday, November 24, 2009 7:19 AM] -- Lorenzo Bonado says:
          at the very least support a WDC RE3 500MB Drive in the unit>

          [Tuesday, November 24, 2009 7:20 AM] -- Lorenzo Bonado says:
          ?

          [Tuesday, November 24, 2009 7:21 AM] -- Deepak R says:
          Well, for this you need to have the drivers for the western digital hard drive drivers, I am sorry to say that we do have the drivers for Windows 7 for this hard drive. I am sorry for the inconvenience.

          [Tuesday, November 24, 2009 7:21 AM] -- Lorenzo Bonado says:
          the drive is being read incorrectly by the 786cv1 V2.15 BIOS as 0.0 MB. It's a SATA Drive. Western Digital recommends I Contact HP, so I am :-)

          [Tuesday, November 24, 2009 7:22 AM] -- Deepak R says:
          Okay, in that case please place the hard drive to a known good unit and check if that units detects that fine.

          [Tuesday, November 24, 2009 7:23 AM] -- Lorenzo Bonado says:
          abd that;s according to there support forum , they say it's a system manufacturing (motherboard issue)

          [Tuesday, November 24, 2009 7:24 AM] -- Deepak R says:
          Well, this is not a system board issue. This seems to be a hard drive issue.

          [Tuesday, November 24, 2009 7:26 AM] -- Lorenzo Bonado says:
          yes a WDC 80GB SATA Drive does detexct. but my Brand new 500GB WDC RE3 registers , but with a 0.0 MB Capacity. accodinng to WDC this is a SATA Controller issue. the Intel site has discontinued the Ich6R Controller support. So this has become a He saidshe said issue. Is there any way to escalate this issue?

          [Tuesday, November 24, 2009 7:27 AM] -- Deepak R says:
          Yes, this unit supports only till 250GB of hard drive in the unit at a maximum. Not more than that.

          [Tuesday, November 24, 2009 7:30 AM] -- Lorenzo Bonado says:
          That is unfortunate can i formally request that HP create a Patch for the 250GB SATA limit and have have HP report this on the HP ITC Windows 7 support form ASAP?

          [Tuesday, November 24, 2009 7:32 AM] -- Deepak R says:
          Well, I shall inform the same to concern department, and will inform you as soon as possible. Is that okay?

          [Tuesday, November 24, 2009 7:35 AM] -- Lorenzo Bonado says:
          yes with priority if possible since this has become a major issue with many users on the HP ITC form other than myself :-). on that note are there capacity limits for the IDE controller or is it the same 250GB limit?

          [Tuesday, November 24, 2009 7:36 AM] -- Deepak R says:
          Well, both the limits are the same. You may go upto 250GB.

          [Tuesday, November 24, 2009 7:37 AM] -- Lorenzo Bonado says:
          ok. Please keep the Case number open with priority. Thanks for the insight

          [Tuesday, November 24, 2009 7:37 AM] -- Deepak R says:
          Alright. You are most welcome. Have a great day ahead.

          [Tuesday, November 24, 2009 7:37 AM] -- Deepak R says:
          If you should need assistance in the future please contact our Instant Support program again. Thank you for contacting HP Lorenzo. You have a wonderful day.

          Regards,

          Deepak
          Technical Support Engineer - HP PSG Desktops
          "Our aim is to deliver best in class customer service".

          [Tuesday, November 24, 2009 7:38 AM] -- Deepak R says:
          You may receive an E-Mail survey from HP for this transaction. Please rate the quality of this conversation. This will help us serve you better in future as well.

          [Tuesday, November 24, 2009 7:38 AM] -- Lorenzo Bonado says:
          Please verify my case number

          [Tuesday, November 24, 2009 7:38 AM] -- Deepak R says:
          For reference, your Case ID is 4607023260

          [Tuesday, November 24, 2009 7:38 AM] -- Lorenzo Bonado says:
          thanks

          [Tuesday, November 24, 2009 7:38 AM] -- Deepak R says:
          You are welcome.

          [Tuesday, November 24, 2009 7:38 AM] -- Automatically generated message:
          The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.

          [Tuesday, November 24, 2009 7:39 AM] -- Lorenzo Bonado says:
          have a good day

          [Tuesday, November 24, 2009 7:39 AM] -- Automatically generated message:
          A Support specialist, Deepak R has been assigned to your case.

          [Tuesday, November 24, 2009 7:39 AM] -- Automatically generated message:
          The support request has been closed.

          • 2. BIOS or HDD Issue?
            bonadolq
            Default The BIOS vs. HDD Issue

            View Post
            I have a Dell Dimension 8400 that uses the ICH6R controller but it is the Intel 925XE Express chipset. Are you sure it's the ICH6R controller? I have 2 WD 640GB Caviar Black drives operating in a RAID 1 mirror config on Win 7 Pro 32 bit. Sounds like you need a BIOS update which HP may or may not have. If the HP tech was telling the truth then maybe they didn't update their BIOS to support drives larger than 250GB. However, that doesn't sound right. My Dell is almost 5 years old, the BIOS is probably 3 or 4 years old. I would suspect a drive problem myself. Does it work in other systems? Don't waste your money on another controller card until you figure that out.

            Thanks for the insight. I am suspecting the latest HP developed BIOS installed can't handle drives >250GB. Thanks for the insight on the ICH6R though. It may be a combination of the BIOS and the 915GL Chipset I have.