3 Replies Latest reply on Nov 14, 2015 2:48 AM by Cesar Badilla

    Display driver stopped responding and has recovered Error with Iris 5100

    Windshadow

      Is there anything i can do other than wait for an new driver to be released? Is there a beta driver that I can try to see if it fixes the problem?

      I just found a slightly newer driver

      64bit - win64_15407.4279.exe

      but the problem remains exactly the same as before 3 restarts of the driver and then the driver is locked out

       

      The take from other support websites puts the blame squarely on the Iris driver so I asked once more are Beta version that fix this problem available to test yet?

      I am happy to test and I have a separate hard drive with a bog standard clean install of windows 10 64 that I can use for tests. This is an Apple MacMini 7,1 Computer To the highest spec currently offered by Apple


      Hardware Overview:

       

        Model Name: Mac mini

        Model Identifier: Macmini7,1

        Processor Name: Intel Core i7

        Processor Speed: 3 GHz

        Number of Processors: 1

        Total Number of Cores: 2

        L2 Cache (per Core): 256 KB

        L3 Cache: 4 MB

        Memory: 16 GB

        Boot ROM Version: MM71.0220.B03

        SMC Version (system): 2.24f32

      Intel Iris:

       

        Chipset Model: Intel Iris

        Type: GPU

        Bus: Built-In

        VRAM (Dynamic, Max): 1536 MB

        Vendor: Intel (0x8086)

        Device ID: 0x0a2e

        Revision ID: 0x0009

        Displays:

      LED Cinema Display:

        Display Type: LCD

        Resolution: 1920 x 1200

        Pixel Depth: 32-Bit Color (ARGB8888)

        Display Serial Number: 2A92311M0K0

        Main Display: Yes

        Mirror: Off

        Online: Yes

        Rotation: Supported

        Connection Type: DisplayPort

       

      I am a retired IT pro that knows how to do Proper QA testing and I cm provide detailed reports and logs...

       

       

      I am here and willing to help for no cost to Intel

       

      Display driver stopped responding and has recovered

      Display driver Intel HD Graphics Drivers

      for Windows 8(R) stopped responding

      and has successfully recovered

       

      The above Msg is seen three times and it looks like this

      this warning popup( with the Yellow X in a circle at the left top of the pop up) in the lower right corner blanks and reappears Three  times and is replaced by another popup of the same sort in the same place

       

      Application has been blocked from accessing Graphics hardware

      Application swtor.exe has been blocked from accessing Graphics hardware

       

      At which point the game is frozen and must be quit from the task bar.

       

      ------------------

      System Information from DxDiag.exe

      ------------------

      Time of this report: 9/29/2015, 12:28:18

      Machine name: MINI-PC

      Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150819-1946)

      Language: English (Regional Setting: English)

      System Manufacturer: Apple Inc.

      System Model: Macmini7,1

      BIOS: MM71.88Z.0220.B03.1506051117

      Processor: Intel(R) Core(TM) i7-4578U CPU @ 3.00GHz (4 CPUs), ~3.0GHz

      Memory: 16384MB RAM

      Available OS Memory: 16260MB RAM

      Page File: 3838MB used, 15365MB available

      Windows Dir: C:\WINDOWS

      DirectX Version: 12

      DX Setup Parameters: Not found

      User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

      DWM DPI Scaling: Disabled

      Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

      DxDiag Version: 10.00.10240.16384 64bit Unicode

       

      ---------------

      Display Devices

      ---------------

      Card name: Intel(R) Iris(TM) Graphics 5100

      Manufacturer: Intel Corporation

      Chip type: Intel(R) Iris(TM) Graphics Family

      DAC type: Internal

      Device Type: Full Device

      Device Key: Enum\PCI\VEN_8086&DEV_0A2E&SUBSYS_0141106B&REV_09

      Display Memory: 8242 MB

      Dedicated Memory: 112 MB

      Shared Memory: 8130 MB

      Current Mode: 1920 x 1200 (32 bit) (59Hz)

      Monitor Name: Generic PnP Monitor

      Monitor Model: LED Cinema

      Monitor Id: APP9236

      Native Mode: 1920 x 1200(p) (59.950Hz)

      Output Type: Displayport External

      Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd 12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd 12umd32

      Driver File Version: 10.18.0015.4279 (English)

      Driver Version: 10.18.15.4279

      DDI Version: 12

      Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

      Driver Model: WDDM 2.0

      Graphics Preemption: Primitive

      Compute Preemption: Thread group

      Miracast: Supported

      Hybrid Graphics GPU: Integrated

      Power P-states: Not Supported

      Driver Attributes: Final Retail

      Driver Date/Size: 8/24/2015 13:38:24, 35975320 bytes

      WHQL Logo'd: Yes

      WHQL Date Stamp:

      Device Identifier: {D7B78E66-496E-11CF-6C63-4E21B4C2C735}

      Vendor ID: 0x8086

      Device ID: 0x0A2E

      SubSys ID: 0x0141106B

      Revision ID: 0x0009

      Driver Strong Name: oem76.inf:5f63e534a8278551:iHSWM_w10:10.18.15.4279 ci\ven_8086&dev_0a2e

      Rank Of Driver: 00D12001

      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        • 1. Re: Display driver stopped responding and has recovered Error with Iris 5100
          allan_intel

          Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support. I recommend checking the link below for troubleshooting assistance on your Apple computer:

           

          Mac mini - Apple Support

           

          Allan.

          • 2. Re: Display driver stopped responding and has recovered Error with Iris 5100
            Windshadow

            The problem was caused by microsoft and the way it uploaded and updated the win 8.1 installed and working to Windows 10-64 .

            they replaced the iris graphics driver provided by the bootcamp installation thumb ( that you create to get it all working) which was

            3345 with one in the 4000 series... And any attempt to fix the problem in Windows points you to the intell web site wher that driver

            gets updated to the current driver (in this case iris 4279) the fix such as it is requires that a fresh copy of 3345 be obtained by making

            a new thumb drive and running the setup in the second of the the two intell marked folders in it to cause the needed reversion.


            this is still not a prefect solution but it does allow many programs to run that were puting up the errors delineated in the first post in this

            tthread.... It is clear that apple needs to update the files in the thumb drive that they have the user create with bootcamp assistant to reflect

            wwhat is needed by Windows 10. I expect when they get today's release of OS X 11.11.x sorted and rinning smoothly that they will return

            their attention to the needed changes to Bootcamp for Windows 10

            I hope this thread will help any others looking for a way around this problem

            cheers

            • 3. Re: Display driver stopped responding and has recovered Error with Iris 5100
              Cesar Badilla

              Hello Windshadow

               

              Thank you for sharing your findings to the Intel® Communities, we appreciate your time and hope this will help others with the same issue.

               

              Regards,

              Caesar B.