5 Replies Latest reply on Jun 3, 2016 8:17 AM by Intel Corporation

    No USB or bootable disk: Need to externally reset STCK1A32WFC to factory default

    neil.steiner

      While setting up multiple boot devices (the internal Windows 8.1, an external Windows 8.1 SD card, and an external Ubuntu 14.04 LTS SD card), I temporarily disabled USB in the firmware setup while in a configuration that doesn't boot.  It didn't occur to me that I was disabling USB for the entire device and not just disabling it for boot purposes.

       

      With USB disabled, I have no way to enter the firmware setup, and consequently no way to repair my configuration.  That leaves me looking for some external way to forcibly reset the device to its factory default.  I know manufacturers generally have some way of doing that.  Can anybody tell me what it is?

        • 1. Re: No USB or bootable disk: Need to externally reset STCK1A32WFC to factory default
          neil.steiner

          I apparently stumbled upon the firmware reset without knowing how.  I tried holding the power button for a long time while powering on.  My Ubuntu SD card still wouldn't boot, even though the firmware was set for Ubuntu, but my Windows SD card caused the stick to list the startup options on a blank screen that I had never seen before.  Amazingly, the stick responded to my keyboard, so I managed to enter the firmware setup.  Can anybody elucidate this so that the community knows how to forcibly reset the firmware in the future?

          • 2. Re: No USB or bootable disk: Need to externally reset STCK1A32WFC to factory default
            Vinhng12

            I tried to reset my Compute Stick STCK1A32WFC but the process was freeze at 47% even there is nothing connect via usb port.

             

            I have taken a try on BIOS but there isn't any help. Anybody can help me to get through this situation?

            13281869_1171474459549757_826092312_n.jpg

            • 3. Re: No USB or bootable disk: Need to externally reset STCK1A32WFC to factory default
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi all,
               
              There is a Windows* recovery partition on the Intel® Compute Stick. You can use this partition to refresh, reset, or restore Windows. Here is what each of these actions do:
               
              Refresh: If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC. This action does not delete any of your personal files or change your settings. Refresh does the following:
               

              • Files and personalization settings won’t change.
              • PC settings are changed back to their defaults.
              • Apps from the Windows Store are kept.
              • Apps installed from disks or websites are removed.
              • List of removed apps is saved on the desktop.
               
              Reset: If you want to recycle your PC, give it away, or start over with it, you can reset it completely. This process removes everything. Reset does the following:
               
              • All personal files and apps are removed.
              • PC settings are changed back to their defaults.
              • Windows is reinstalled.
              • Restore if a recently installed app or driver is causing problems with your PC, you can restore Windows back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it can remove recently installed apps and drivers.
               
              Caution: Before performing a reset or refresh:
               
              Make sure to back up all personal data to external storage.
              Remove SD card from the card slot, if one is inserted.
               
              Options to access the recovery media:
              If Windows boots from Windows Start, type Recovery and select Recovery Options. See How to refresh, reset, or restore your PC for complete details on how to use the recovery options.
               
              If Windows fails to boot, the recovery process should automatically start.
              If Recovery does not automatically start, you can try to initiate it by pressing F8 during boot, when you see the prompt "F8 to Activate Windows 8.1 / Windows 10 Recovery Mode."
               
              Follow the recovery steps.
               
              Note:   
              The recovery can take 1½ hours or longer to complete.
              The computer might appear to halt during the recovery.
              Don't shut down the computer during the recovery process.
               
               
              I hope this can help.
               
              Regards,
               
              Ivan
              • 4. Re: No USB or bootable disk: Need to externally reset STCK1A32WFC to factory default
                Vinhng12

                I have attached an image in my previous post in which my reset process couldn't complete. it was freeze at 47% after more than 08 hours of processing.

                 

                Do I need to download another Windows version to run in Bios?

                 

                Regards

                • 5. Re: No USB or bootable disk: Need to externally reset STCK1A32WFC to factory default
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  At this point if you followed the steps above and you were not able to recover the system, you will need to get a replacement for the unit, you can submit a warranty replacement at:
                  https://customercare.intel.com/?lang=en-US