0 Replies Latest reply on Sep 27, 2015 10:24 PM by Tarsurion

    Windows 10 computer will not sleep.

    Tarsurion

      I just built this computer and it will no longer sleep at all. In fact, it will not even power down without turning itself back on.  I tried the powercfg -lastwake and it blamed it on the Intel(R) USB 3.0 eXtensible Host Controller.

      I have searched website after website and nothing shows up at all or I have tried what they have shown.  I individually disabled the mice and key board and nothing happens at all.

       

      OS NameMicrosoft Windows 10 Pro
      Version10.0.10240 Build 10240
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System ManufacturerASUS
      System ModelAll Series
      System Typex64-based PC
      System SKUAll
      ProcessorIntel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateAmerican Megatrends Inc. 2101, 11/14/2014
      SMBIOS Version2.8
      Embedded Controller Version255.255
      BIOS ModeLegacy
      BaseBoard ManufacturerASUSTeK COMPUTER INC.
      BaseBoard ModelNot Available
      BaseBoard NameBase Board
      Platform RoleDesktop
      Secure Boot StateUnsupported
      PCR7 ConfigurationBinding Not Possible
      Windows DirectoryC:\WINDOWS
      System DirectoryC:\WINDOWS\system32
      Boot Device\Device\HarddiskVolume3
      LocaleUnited States
      Hardware Abstraction LayerVersion = "10.0.10240.16392"
      User NameTravis-PC\Travis
      Time ZoneCentral Daylight Time
      Installed Physical Memory (RAM)16.0 GB
      Total Physical Memory15.9 GB
      Available Physical Memory885 MB
      Total Virtual Memory31.9 GB
      Available Virtual Memory14.0 GB
      Page File Space16.0 GB
      Page FileC:\pagefile.sys
      Hyper-V - VM Monitor Mode ExtensionsYes
      Hyper-V - Second Level Address Translation ExtensionsYes
      Hyper-V - Virtualization Enabled in FirmwareNo
      Hyper-V - Data Execution ProtectionYes
      ASMedia USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)PCI\VEN_1B21&DEV_1142&SUBSYS_85FD1043&REV_00\4&14144E6&0&00E4
      Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)PCI\VEN_8086&DEV_8CB1&SUBSYS_85341043&REV_00\3&11583659&0&A0
      Standard Enhanced PCI to USB Host ControllerPCI\VEN_8086&DEV_8CAD&SUBSYS_85341043&REV_00\3&11583659&0&D0
      Standard Enhanced PCI to USB Host ControllerPCI\VEN_8086&DEV_8CA6&SUBSYS_85341043&REV_00\3&11583659&0&E8

       

      Any help would be appreciated. I don't want to have to physically unplug my computer every time I need to shut it down