2 Replies Latest reply on Nov 8, 2015 11:32 AM by kevin_intel

    Iris 5100 and win 10 on bootcamp Mac Mini problems

    Windshadow

      This is with the game SWTOR and the support forums there and Bioware Tech support said  I had to come here for help

      Bioware says its not their problem but a driver issue... Note that the game was fin on this computer under windows 8.1 (aside from a problem that was "fixed" by setting the shader to low in the games graphic options)


      Is there anything i can do other than wait for an new driver to be released? Is there a beta driver that I can try to see if it fixes the problem?

      I just found a slightly newer driver

      64bit - win64_15407.4279.exe

      but the problem remains exactly the same as before 3 restarts of the driver and then the driver is locked out

       

      The full thread on the isssue can be seen at

      STAR WARS: The Old Republic - After Win 10 UD from 8.1 fails to launch and BSD of VIDEO_TDR FAILURE (idgkmd64.sys)

      That thread title was from the original problem and was seen after login to Char select I then changed the driver that Windows 10 install provided which I think was older than the the one I have been working with this weekend

      BSD with VIDEO_TDR FAILURE (idgkmd64.sys) the online search on this problem msg. said to be sure video drivers are up to date so I ran the Intel driver update utility and installed the Intel Iris Graphics 5100 driver version 10.18.15.4256 of 7/17/2015

      and I get the

      "The best driver software for your device is already installed"

      " Windows has determined the driver software for your device is up to date"

      I then got and ran Intel(R) Driver Update Utility 2.2 and installed again and it seems to be the same one though the date is now 08/05/2015

      as you can see here

      Version: 15.40.4.64.4256 (Previously Released)

      Date: 08/05/2015

       

      Size: 175.08 MB

       

      Language: English

       

      Operating Systems: Windows® 10, 64-bit

      All of this caused the original BSD error outlined above to what it now does as outlined below

      a problem is seen when I hit play next to a char name at char select or if I enter the game and then enter a conversation with a NPC i get what you see below noth this is on a Win 10 machine not win 8(R) as the msg states I append a fresh DXdiag at the end of this msg

       

      Display driver stopped responding and has recovered

      Display driver Intel HD Graphics Drivers

      for Windows 8(R) stopped responding

      and has successfully recovered

       

      The above Msg is seen three times and it looks like this

      this warning popup( with the Yellow X in a circle at the left top of the pop up) in the lower right corner blanks and reappears Three  times and is replaced by another popup of the same sort in the same place

       

      Application has been blocked from accessing Graphics hardware

      Application swtor.exe has been blocked from accessing Graphics hardware

       

      At which point the game is frozen and must be quit from the task bar.

       

      ------------------

      System Information

      ------------------

      Time of this report: 9/26/2015, 14:17:58

      Machine name: MINI-PC

      Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150819-1946)

      Language: English (Regional Setting: English)

      System Manufacturer: Apple Inc.

      System Model: Macmini7,1

      BIOS: MM71.88Z.0220.B03.1506051117

      Processor: Intel(R) Core(TM) i7-4578U CPU @ 3.00GHz (4 CPUs), ~3.0GHz

      Memory: 16384MB RAM

      Available OS Memory: 16260MB RAM

      Page File: 3838MB used, 15365MB available

      Windows Dir: C:\WINDOWS

      DirectX Version: 12

      DX Setup Parameters: Not found

      User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

      DWM DPI Scaling: Disabled

      Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

      DxDiag Version: 10.00.10240.16384 64bit Unicode

       

      ---------------

      Display Devices

      ---------------

      Card name: Intel(R) Iris(TM) Graphics 5100

      Manufacturer: Intel Corporation

      Chip type: Intel(R) Iris(TM) Graphics Family

      DAC type: Internal

      Device Type: Full Device

      Device Key: Enum\PCI\VEN_8086&DEV_0A2E&SUBSYS_0141106B&REV_09

      Display Memory: 8242 MB

      Dedicated Memory: 112 MB

      Shared Memory: 8130 MB

      Current Mode: 1920 x 1200 (32 bit) (59Hz)

      Monitor Name: Generic PnP Monitor

      Monitor Model: LED Cinema

      Monitor Id: APP9236

      Native Mode: 1920 x 1200(p) (59.950Hz)

      Output Type: Displayport External

      Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd 12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd 12umd32

      Driver File Version: 10.18.0015.4279 (English)

      Driver Version: 10.18.15.4279

      DDI Version: 12

      Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

      Driver Model: WDDM 2.0

      Graphics Preemption: Primitive

      Compute Preemption: Thread group

      Miracast: Supported

      Hybrid Graphics GPU: Integrated

      Power P-states: Not Supported

      Driver Attributes: Final Retail

      Driver Date/Size: 8/24/2015 13:38:24, 35975320 bytes

      WHQL Logo'd: Yes

      WHQL Date Stamp:

      Device Identifier: {D7B78E66-496E-11CF-6C63-4E21B4C2C735}

      Vendor ID: 0x8086

      Device ID: 0x0A2E

      SubSys ID: 0x0141106B

      Revision ID: 0x0009

      Driver Strong Name: oem76.inf:5f63e534a8278551:iHSWM_w10:10.18.15.4279 ci\ven_8086&dev_0a2e

      Rank Of Driver: 00D12001

      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        • 1. Re: Iris 5100 and win 10 on bootcamp Mac Mini problems
          Windshadow

          Please note that the error msg are calling out a display driver for Windows 8(R) even though this is on a windows 10 64 computer. Could there be parts of the windows 8 driver that failed to be removed when the computer was changed from 8.1 64 to 10 64?

           

          is there any hope of a fix for this? SWTOR was fine on this computer under Win 8.1 64 except the shader setting had to be set to Low.

           

          Display driver stopped responding and has recovered

          Display driver Intel HD Graphics Drivers

          for Windows 8(R) stopped responding

          and has successfully recovered

           

          The above Msg is seen three times and it looks like this

          this warning popup( with the Yellow X in a circle at the left top of the pop up) in the lower right corner blanks and reappears Three  times and is replaced by another popup of the same sort in the same place

           

          Application has been blocked from accessing Graphics hardware

          Application swtor.exe has been blocked from accessing Graphics hardware

           

          At which point SWTOR is frozen and must be quit from the task bar.

          • 2. Re: Iris 5100 and win 10 on bootcamp Mac Mini problems

            Hello Windshadow,

             

            The latest drivers can be downloaded at this link:

            https://downloadcenter.intel.com/

             

            Since you are using a Mac System, you must contact Apple Directly since the support will be provided by them only.